Fence installation, Mississauga
The fence was built 4 years ago and when I called about my gate being jammed, I was told it was not under warranty as wood warps and not something they can control, but they promised they would do a courtesy adjustment and 3 weeks later it was working perfectly! Was not home at the time but I guess they sent someone over as I noticed them working in the area Thanks guys!
- Approximate cost of services:
- $5,600.00
- Company Response
Thank you for working with us and thank you so much for sharing this! We are in line with Industry Standard warranty exclusions for lumber, be it HOME DEPOT, RONA or any Lumber dealer or distributor, natural properties of lumber such as checking, warping, splitting etc... are natural properties of softwood lumber used for outdoor fencing and as such cannot fall under warranty as they are not avoidable. In this case the gate warped and this caused the latch to not line up correctly causing the jam.
Having said that we always do our best to work with our customers when a fair and feasible request is made and Courtesy Gate Adjustments is one of those items we try to take care of when requested, albeit sometimes this can take some time during our grueling season where all staff is putting in overtime!
When we cannot assist directly we always send useful information and possible remedies to any naturally occurring cosmetic imperfections that can and do occur with outdoor softwood lumber used in fence installation.
NOTE: You can reduce some of these items occurring over time by sealing them with a Thomsons Water Seal after installation, although this will not eliminate the imperfections it can reduce this overall.
Sincerely,
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Alon Zamdvaiz
Director of Sales
CAN DO Fence
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Call / Txt (416)989-3934
Email alon@candofence.com