John Whyte came by and personally accessed job. He supplied a quote with copies of wsib, insurance and diagram of house. He was very knowledgeable. His quote was on par with competitors and also included cast downpipe brackets and zip hinges, if required, for no charge. On day of job, arrived on time and completed job including using a level all around to confirm drainage. Installed screw brackets every 18", increased size of downpipe to 3"x3' from 2"x3", and re-routed downpipe through garden, replacing plastic pipe with metal. Cleaned up site with magnet and removed all debris. Very happy with job.