Scott from Light Emitting Design installed our exterior lighting system back in July 2013 based on the reviews of this site. We were interested in lighting from an aesthetic point of view as well as added security for our darker areas. Other than that, we were novices, and put ourselves in Scott's hands. He recommended lighting that not only cast a warm glow over our architectural features and provided security lighting for our front/side doors. So why am I writing a review for service that's 12 months old? Because this week we called Scott as we had a minor issue with one of the lights, and he came within the week. Not only did he fix our light, (under warranty) but he also noted that the battery in our timer was low and replaced the whole unit for a smaller and more efficient one: no charge. In addition, we mentioned we may be replacing our eavestroughs in the near future, and Scott said we only had to give him a call if there were adjustments to be made.
We are so very very happy with Scott and his advice, and Light Emitting Design's superb lighting for our house. I was remiss in not writing a review back in 2013, but with this review I can happily report that his follow up work is as excellent as his installations. Many thanks.
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- Company Response
Thanks-you for the kind review Susan. Since day one, we've tried to provide as good a follow-up service as our original installations. We've worked with LEDs long enough to know that while they're infinatley superior to other lighting options, nothing is perfect. It is so important to give our customers peace of mind by standing behind the product and sourcing suppliers who stand behind us.