John came the same day as I called him - which was great - but he didn't have a door knob similar to ours, so despite going out for over an hour to buy some parts he needed he ended up replacing our nickle coloured door knob with a gold coloured one; now the deadbolt and knob are different colours and it bothers me every day. Unfortunately my brother was the only one home at the time and wasn't able to manage the issue.
- Approximate cost of services:
- $350.00
- Company Response
Customer called explaining that the rear door would not open and close properly, this was due to the lock not being installed correctly (new town home development) eventually the lock jammed in the frame and the door could not be opend.
Upon removing the lock we found that the cutout for the latch had not been cut to the proper dimensions. I explained to the tenant that the only lock I had with me that would fit his door was brass he said that was fine as long as he could open and close the door with ease. The lock that we removed was not stainless steel but a bluish grey import from China. Upon leaving this job the customer was very happy with our work and the lock which we had supplied.