We got a red tag from Enbridge Gas due to a small gas leak from our boiler system. I reached out to George from GasGuys and he came within a few days. He performed a number of procedures, including using a gas meter as well as the soap test, to detect where there were leaks. George was extremely thorough and even took the time to explain each step along the way - describing in detail what he was doing and why he was doing it. This gave me the added assurance that things were completed properly. He spent a good amount of time finding the leak, fixing the leak, and then retesting all the joints.
George told me he was not going to charge me for this work. Three years ago George came to fix several gas leaks around my boiler system and he says he offers a guarantee on gas leaks. George explained to me that the fittings after the yellow flex cannot be put under pressure and so they were manually tested back then. They may have been ok and have come loose 3 years later but he will still stand behind his work to ensure the satisfaction and safety of his customers.
I honestly cant remember a time when a company stood behind their product/service without putting up a fight. Nowadays, things are built to break but yet companies love to put ridiculous warranty periods on their product/service giving customers a false sense of security. Then when it comes time to make a claim there are so many caveats that there is little chance that the customer will be made whole. So what George did showed a lot of character and is clear to me that he holds himself to a very high standard of customer service and satisfaction. This is an upstanding person who you would definitely want to be working on your gas project - whatever it might be. My only problem is that he is not a jack of all trades because if he was that would solve so many problems for me around the house!
