Great plumbing services not not customer sevice
I have used Anta Plumbing services numerous times to date. They are the best plumbers you can find. However, customer service is not that good especially if you don't want being bounced around. Being a regular customer, I was asking if I can get a discount or some sort but Andrea informs me to talk to the plumber. I spoke to the plumber and was informed by the plumber to speak to the office. I called the office and was told to talk to the plumber. I did not understand this and was upset. If they will not give me a discount as a regular customer, just say so as I pay whatever cost the plumbing service I was asking for, just not give me the round around. Anta plumbers are the best, customer service leaves much to be desired.
- Approximate cost of services:
- $420.00
- Company Response
Sorry to hear that you found out Office work not so much accommodating your needs! Andrea is our dispatcher and her plumbing knowledges are limited by basic installation , not more then this. She always recommends to have plumber to check the work and make final estimate before the work. Andrea is not authorize to change the prices in a prices book or provide discounts as plumbers do. When plumbers call to the office with explanations she has to make notes on a site profile about special price for existing customer or special discount for the seniors, or special price because of membership price book must be involved. Sometimes it is not so easy as it seems like it for dispatch to understand the Y-connections must be re-done because some plumbing done by handyman and T-connection causing the blockages at the kitchen stack, etc. we have technical department as well and this office will be able to make faster this routine calls if necessary. It is important to us to understand your concern and make changes to our operation and we will. Thank you for your cooperation and sharing this interesting for us as an office experience . With all respect Anta Team