First time we ever had to call a plumber and can honestly say we had an amazing experience. Started with talking to a tech on their chat, to setting up an appointment for the next day, to having a great experience with the technician who showed up. Richard Cho-Kee was not only very profession, he fixed our leaking bathtub and kept us in the loop throughout the whole process. We originally feared calling in a plumber not knowing the cost etc, but it was the best experience we could have imagined and didn't break the bank. He was a pleasure to have in our home and we are very happy with the service he gave us. Great individual and will definitely be using this company for any future needs. To top it off, we even received a call an hour before our appointment to let us know that Richard may be a little late but would be on his way. I can't think of a company that gives you an exact time to begin within (usually at least 3 hour window) AND calling when they are only 30 minutes late. Great Service.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Tyler, for your satisfying comments and compliments. We take pride in being on time and making sure our customers are aware of where our technicians are and their estimated times of arrival, if we are not able to make it at a specific time for one reason or another. Richard is a magnificent technician and we commend him for his great works. Richard has many skills which help him to be the best he can be. Richard likes to make sure his customers are always informed of what is going on with their plumbing and providing solutions on how to prevent any harm to the plumbing of his customers homes. We also thank you for utilizing our LIVE CHAT service. Our chat service has helped us manage our customers efficiently, this service has helped us with the frequency of calls to make sure we take the necessary time with every customer. Live chat helps us take the time to spend quality time with the customers we do have on the line. Not only that but we can also take our time and access the correct information from the customers we speak to on live chat. Tyler, we appreciate you and we are happy to have you as a returning customer at Anta Plumbing. HAPPY SPRING! The Anta Team.