Sewer Pipe/Drain/Backwater Valve Installation
Back in February of this year, we had sewage backed up from the floor drain in the laundry room. We tried to unclog it with Drano and snaked it but to no avail. We frantically looked up for plumbers in the middle of the night by going through Better Business Bureau website. I called the first company up (BBB accredited) that stated 24/7 emergency plumbing repairs, but there was no operator on the line, just a voice mail asking me to leave a message. Called the second one, got an operator but no callback from a technician. Called the third one and they asked for my name and address but would not give me a quote over the phone (they would need to send someone in to have a look first). Forget about that! Who wants a company that is not upfront with a customer? Guess what happened the next morning? This same company had the nerve by sending a plumber to our place to see if we still needed help, and my husband just turned him away.
Finally, AnTa Plumbing (my hero) came to the rescue. The operator on the phone was friendly and helpful. She dispatched Yuriy, a technician who arrived within 3 hours. He tried to unclog the drain but something was obstructing it, so he told us he would return the next morning with a scope camera to snake through the main drain and diagnose the problem. Sure enough, tree roots were clogging the old pipe line. AnTa sent a crew in and excavated part of the front lawn and removed the roots from a section of the pipe where the clog was. Upon further inspection, more tree roots were sprouting at different places within the pipe. We were advised that it would be better if the sewer pipe is relined, and an estimate was given without any pressure. So, we went with it and also had the floor drain replaced and a backwater valve installed (good to prevent sewage backup from the City's sewer into your home, but take precaution when the gate is shut, it also restricts wastewater from leaving your home as well).
All the work was completed in 4 days as promised and to our satisfaction. The crew worked hard through frigid weathers with ice and snow. They cleaned/tidied up the place as best as possible (couldn’t help it if there were dirt/dust here and there as it involved construction). The price was reasonable. Office staff was swift in rectifying a minor payment error. We were provided with an original invoice and a Basement Flooding Protection Subsidy Program application form. It will take 8 to 10 weeks to be processed by the City of Toronto.
We highly recommend AnTa Plumbing as they are trustworthy, punctual, dedicated and courteous.
Thank you so much AnTa, and we appreciate your professional approach in fixing our plumbing needs!
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Dawn! Most of the time we have every detail out, our responds are big because we like to thank you customers with all our soul. This time (and we are really happy) you as a customer make us smile! We are here not only to tell thank you to customers but have conversation about the projects we run, stages we book, procedures we have. It make us believe that we have OUR customers, who loves their houses, who care about today and remember about tomorrow, who spent time to make search before make final decision. We believe Internet this days makes real connections company-client and it makes services better. We can ask client right here on HomeStar what was the problem, we can find the weak source and corrected it. Otherwise we will never know that BBB is still around even we are the members of this organization, that some customer are looking for plumbers on their web site. When BBB offered us payable position on their web site, we refuse to pay to be upfront of another companies just by paying more. Thank you Dawn for making BBB research for us, Now we know that we made right decision that time. We are plumbers who live at work with cell phone to be ready to assist the customers. We had another day LIVEChat at 4am with BAXI Luna failure, and house lost heat. Our dispatch was able to assist the customer over the Chat and put heat back in a 30 minutes (!) No charges, no visits, no invoices, no payments. Looks simple? It is hard work on a background of any chat, any call conversation, any e-mail respond. We work for you and we are glad that your project was exceptional and let us know when you will get REBATE from City of Toronto (just for our record to know how many weeks it will take in a reality). Please remember to have visual inspection time to time to your back water valve (check our VIDEO on a web page about maintenance). Spring is here! With warm wishes to you and your family Anta Team