Mr. Rooter Plumbing of Edmonton

My pipes on my old house recently clogged, when I called in mr rooter to snake the line twice they told me the first five feet needed to be replaced. They came in jack hammered a hole in my basement and then left after they said the whole line needs to be done. I paid them over 3000 for two snake jobs and a hole in my basement floor. The original plumber said they could do the rest of the job in two days, that was 5 days ago and they wont take any on my calls. I have no sewage for nearly a week