I am a new homeowner, and have a fairly old house... I had someone come in to unclog the kitchen pipes. I also asked for the pipes to be replaced under kitchen sink as they were old, rusty and I had a double pea trap which I thought weird. He arrived and augered the pipe once, he did not replace anything, he said the piping was 'fine'.
He was so busy looking for a tip, and telling me his story of woe and how plumbers dont make any money, that I really just wanted him out of my house.
When he left the drain was working, so I said 'whatever' and moved on.
A little over a month later I have clogged drains..again. I call up Mr Rooter, explained what happened, and was told 'too bad' .. warranty is up after 30 days.
I called in another plumber, who did the job properly. The amount of crud and grease and yuck that was NOT done by Mr Rooter was ridiculous. Also, the piping that was "fine" was replaced by the other company as the main pipe was only attached by silicone... that doesnt sound 'fine' to me.
I was informed that the price I paid should have at the very least had 3-4 times augering with cold water running to clear properly, which was not done. I am NOT impressed that I had to pay $330 for NOTHING. Extremely poor service.
I sent an email advising Mr Rooter of same, and again, there is nothing they can do aboout it.. Would NOT recommend this company.
- Approximate cost of services:
- $0.01