Mike installed the home theatre system in my loft in 2013 (time-lapse here https://vimeo.com/88967861) and it's worked flawlessly ever since. My place has been rented out for the past 5 years and Mike has just done the 2nd lamp replacement on the projector. I've found the key thing with Mike is communication. Meaning he's always quick to respond and gives meaningful feedback. Something I find is sadly missing with most companies today. Being a long distance landlord (I don't live in Toronto anymore), I'm not there to personally supervise the work and Mike could easily have taken advantage of that to charge me extra for things I didn't need. In fact, with the last lamp replacement, there was another issue with the projector and I had actually suggested to Mike about possibly buying a new one and he replied "Let me check something first." and in the end the issue was fixed without buying any new equipment. That's just awesome and I can't recommend Mike highly enough.