Repair perimeter drainage and install new external sump
Do not use this company! The owner (Luke) talks big, and seems semi-knowledgeable, but once he's got the contract, and the majority of work has been paid for, he disappears and doesn't follow up on completing work. It's been a couple of weeks now that he's not returned calls or emails to complete the project, and we are now starting on legal proceedings against his company. I get the impression it's a company he inherited from his dad, and he's obviously driving it into the ground. Luke's only in his 20s, so good at the talk, but not good at the project management.
- Approximate cost of services:
- $7,800.00
- Company Response
This is a reponse from Cleandrains.ca. Unfortunatley over the years of doing service in the lowermainland sometimes there can be issues but we always work with our clients to resolve them. In this case we would like to mention that in fact it was a landscaping defect that was the issue. Our workers reported back to the company that they were being verbaly abused, so we used a third party contractor to finish the work. Additionally the client held back $2400 from the project which we never collected. Also a BBB file was started which we made every effort to resolve even offering an addition $1400 to end the dispute and do the job at cost. We work on thousands of home and are reconized by all the large insurance and restoration companies for quality and quick reponse. Thank you for taking this into consideration.