Roof Pro Plus Home Improvements

Roofing
Newmarket ON L3Y 6Z2
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Roof Pro Plus Home Improvements
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91%

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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Roof Pro Plus Home Improvements

Average customer rating:
9.2 10 (124 reviews)

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Private User
Private User
Private User reviews Kawartha Lakes, ON
10/10

Installation for a brand new roof

My wife and I were very pleased with all aspects of their services from start to its final completion. From the support desk, to the quoting process and then to final install we were well informed and dealt with in a comfortable, professional manner. The job was started and completed on time. The roofers put in a good days work, were well organized and kept our home clean at the end of each day. The roof looks great and we would highly recommend their services!

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Company Response

Thank you for taking the time to write a review it was a pleasure working with you. Kindest regards,

Jan

Private User
Private User
Private User reviews Beaverton, ON
9/10

Roof

Fast, Prompt, Clean, Personable
Would recommend this company to anyone, Dean even called me on a Saturday morning to see if we were happy with the job. Not too shabby for 2 days notice when selling a home!

Rob Wesley

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Company Response

Rob, So glad you got an offer on your house! It was great working with you :) Thanks for the review. Kindest regards, Jan

Barry in Toronto
Barry in Toronto
1 review Toronto, ON
8/10

Quality Roofing

Completed my roof in two days and that was taking the old shingles off and installing the new ones. They did a thorough clean up as well. Great people to deal with.

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Company Response

Barry, appreciate you taking the time to write this review. Thanks Jan

Private User
Private User
Private User reviews Stayner, ON
1/10

Residential Metal Roof

I never write reviews - unfortunately at this point I’m not sure what else to do.

Our roof was initially installed with pieces cut and pieced together rather than using full sheets where space & roof dimensions allowed. In some areas the ribs on the roofing weren’t even in line from one piece to the next. The valley on one of the dormers wasn’t properly installed leaving gaps where the strapping was visible. The cap on the peak of the same dormer was crooked, off centre & misaligned. It was necessary for us to draw all of this to the attention of Roof Pro Plus. To the credit of the company everything above was rectified in a timely manner & Chris even covered the flat top of our roof in new matching metal at no additional cost. One would think this would be the end of it, but no.

The crew then neglected to cover the face of a second dormer in metal and the snowbars in both the front & back of the house were not installed over the doors. Yet Dean was still sent to collect the final payment. We of course declined. When the above oversights were corrected Dean again appeared to collect final payment.

We noticed dented and pitted metal installed at the front of the house. Dean assured us it would be replaced 1st thing in the spring. We additionally voiced our concern about making final payment without having had the opportunity to properly inspect the roof, especially given our experience to date with Roof Pro Plus. Dean assured us that they would return in the spring to replace the dented metal and address any additional deficiencies at this time. This was November 2019. We paid up. BIG MISTAKE.

Fast forward to spring 2020. April 5/2020 we emailed Roof Pro Plus inquiring as to when we could expect the dented metal to be replaced and identifying further deficiencies such as a gap near the chimney sufficient to allow ice, rain, snow, small birds/animals access under the metal as well as significant sections of edging left unsealed. Pictures were included. Jan immediately responded that all would be fixed and a time frame would be provided when they were next in the office April 6/2020.

We heard nothing.

May 11/2020 we again emailed, Jan specifically, at Roof Pro Plus seeking a time frame regarding the multiple deficiencies on our roof. Roof Pro Plus choose to completely ignore this inquiry.

May 25/2020 we again emailed Roof Pro Plus with the same questions. About the same deficiencies. This time the email was sent to Jan, Dean & Chris. Once again Roof Pro Plus has chosen to completely ignore us.

Additionally we’ve discovered that 3 of the 4 peak caps are not closed off at the eaves & birds are now nesting in at least one of them.

We understand that the Covid 19 pandemic has completely upended normalcy. However, the Roof Pro Plus website clearly states, in a bright red banner, that they are still open for business and outlines in detail how they work in this environment.

The pandemic in no way interferes with the ability of the company to provide the common courtesy of a response to a customer having paid in full for a job which has yet to be properly completed. One would assume that a roofing company would be capable of completing a roof properly without the customer having to repeatedly check their work & report the deficiencies over & over again.

We have all emails referenced above & pictures of all deficiencies stated, only a few of which are included here.

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Company Response

*** Update****All deficiencies have been repaired and taken care of****
D & A, You are correct, there were several deficiencies with bad cuts from the original installer who was subsequently dismissed and we moved forward with alternative installers and were able to rectify the orginal issues. During the winter install there were some challenges in getting it perfect and we agreed to return in the spring as you pointed out. We acted promptly and professionally when issues arose and I have a voicemail from "A" stating he was very impressed and that we could pick up the final payment which we did. We did mention that we would return for final clean up in the spring and also take care of some dents/scratches in the flashings. Jump forward to the spring, Covid 19 and restrictions regarding the legal ability to work. While we agree there are issues that need to be addressed we had some limitations related to Covid; i.e. we are only allowed to work if the work is considered "emergency repairs", while I can appreciate the work is unsightly and it must pain you to see it everyday... it did not fall under the "emergency umbrella". I hear and sense your frustration and it shows in your review and we have not communicated effectivley during Covid and for that we are truly sorry. These are challenging times and we have reached back out to give you peace of mind that all will be taken care of. Kindest regards, Jan

Daniel in Newmarket
Daniel in Newmarket
0 reviews Newmarket, ON
10/10

Kind, courteous, service at a good price.

Good service and value for the price. Courteous service and flexible payment options, especially considering the current pandemic. The work team was efficient and cleaned up well.

Thank you very much!

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Company Response

Thank you so much for your kind words and for taking the time to write them! Jan

Veronika in Toronto
Veronika in Toronto
0 reviews Newmarket, ON
10/10

Roof replacement

We were extremely pleased by the service & quality of Roof Pro Plus Home Improvement.
The crew was professional & cleanup was done as the work progressed. Excellent customer service.
Would not hesitate to recommend Roof Pro Plus for your roofing needs.
Completely stress-free, the new roof looks fantastic!

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dcc73 in Beaverton
dcc73 in Beaverton
0 reviews Beaverton, ON
10/10

Condominium Roof Replacement

Roof Pro Plus Home Improvements replaced the roofs on 37 townhouses in our condominium. As a condo corporation we insist on a high degree of workmanship from fully insured and well trained service providers. The materials used, the level of expertise, and the price were excellent.
The crews were helpful and considerate and finished the work in a week. Our community is extremely pleased with the results and with the thorough cleanup afterwards. We would recommend Roof Pro without hesitation.

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Company Response

Thank you for your kind words and taking the time to review our business. It was an absolute pleasure working with you and your clients!

Gs in Newmarket
Gs in Newmarket
0 reviews Newmarket, ON
10/10

Roof replacement

Fantastic company ,price was good ,used great products, service was exceptional, clean up awesome .. big shout out to jan and Katrina for keeping us up to date on schelduling and keeping us in the loop and to Chad for all your knowledge!!!! Great job roof pro!!!!

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Company Response

Thanks appreciate the review!!! :)

Rob in Ballantrae
Rob in Ballantrae
1 review Whitby, ON
10/10

Shingles, Leaf Gutter Guard, Skylight

Very professional approach; Jan in the office who made a point of confirming the cost of the skylight as no standard size available; Dean, the engaging and helpful estimator, answered all questions, suggested upgrade improvements, and acknowledged seniors in the quote; Blair and his crew of shingle bangers doing a quick, neat, and clean install while listening to the Vienna Symphony tunes on the Bosch jobsite box.
Shingles, leaf gutter guard, skylight. All best of breed materials.
Fine job. Thank you.
Highly recommended.

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Company Response

Rob, we appreciate you taking the time to share this review and for the kind words! It has been a pleasure working with you....kindest regards, Jan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roof Pro Plus Home Improvements

Complete re-roof, new roofing, repairs, flat roofing, eavestrough, soffits, facia, skylights, blown in attic insulation top up to R60.

We are fully insured, and all work is guaranteed. Roof Pro Plus Home Improvements South is a family owned, and operated business and are happy to say that we still operate with the same excellence of workmanship, attention to detail, and service that the company was founded on.

CATEGORIES
Roofing, Gutters & Eavestroughs, and Insulation
PRODUCTS
Owens Corning, Certainteed, Maximum Ventilation, Duraflo, Enviroshake, Copper, Inspire Roofing
SERVICES
Reroofing, replacement roof, new roofing, repairs, animal damage, ice damming, soffit, fascia and eavestrough (gutter guard), flat roofing, metal roofing, windows
BRANDS
Owens Corning, CertainTeed, Velux, Duraflo Proventilators ,
SPECIALITIES
roofing contractor, metal roofing, windows
WEBSITE
http://www.roofproplus.com
YEAR ESTABLISHED
20
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 written workmanship warranty!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.