Mhc Home Comfort

Fireplaces
44 Dundas St. W. Mississauga ON L5B 1H3
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Mhc Home Comfort
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76%

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Reviews for Mhc Home Comfort

Average customer rating:
7.5 10 (46 reviews)

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Dennis in GTA
Dennis in GTA
1 review Oakville, ON
9/10

Tankless water heater installation

Background
I recently had changed up my 11 year old 50 gal water heater tank located in my basement townhouse with a 199 BTU Rinnai tankless. The tank had rust and leaking (rusty water) coming from the tank.so I decided to look for a new water heater.

Sourcing
I had requested for 3 quotes and decided on MHC due to workmanship familiarity and price. The other quotes were either 25% higher, asked to pay $80 for a quote, or never called back and they never left a call back number.

Initially the MHC Sales Rep (Eric) recommend a 160BTU unit for my townhouse but I had concerns if I need to use all 3 shows in the house and a couple of faucets if we had a lot of guests I opted for the large capacity model (199BTU) as it was only $300 more plus taxes compared to the overall price.

Installation
This was done in 2 phases.

Phase 1:
First day was to connect another natural gas connection from the main to the tankless as it required a larger diameter pipe than the current 0.5 inch connection in place for the existing tanked heater. They drilled into the foundation, connected a flexible metal tubing and with any other gas leak validation was done in half a day. I ask multiple times that they caulk the outside the foundation around the tubing just to make sure no extra little things came inside that way.

Phase 2:
Installation day of the new tankless heater. The new device was definitely smaller both in sized and in the footprint compared to the tank heater. The new tankless is roughly 1/6 the size of my water heater tank and the tankless is mounted flush on a board against the wall freeing up 4ft x 2.5ft footprint. The piping in and out of the tankless was plastic (PVC?) instead of copper which is ok as it would be a better insulator compared to copper reducing some heat loss. The technicians drilled new foundation holes for the new tankless ventilation and the job was done in less than a day.

Post Installation Problems
1) Water flow or pressure issues
The hot water was not providing enough flow compared to the cold water (30% difference). Thus I could only one of anything (ie 1 shower or faucet) at a time. My wife mentioned this to the technician the day when the new tankless was installed but the tech indicated this was normal until I confirmed the issue measuring the water flows for Scenario 1 (2 showers) and Scenario 2 (2 showers plus kitchen faucet).

This took 3 weeks to resolve until the original technician remembered that the main water line may not have been fully opened before he came back the 3rd week. Larger diameter plastic tubes were used to replace the original 0.5 inch to the tankless but it was mainly due to fully opening up the main water line. The tankless did have some resistance but now hot and cold lines outputted a similar amount of water.

Things to think about or need to ask for
- Any drilling in the foundation I asked they at least caulked around the outside where the new vent pipes or gas line come into the basement. This is to prevent any water and/or very flexible rodents from getting in easily.
- Before the installation check how the water is flowing typically in your house under normal usage. I have to bath the kids when my wife showers and sometimes with an active laundry machine. So I definitely noticed when the low flow issue when I bath the kids. There was more water flowing out of my kids than the hot water. I didn't check the flows beforehand so I could only compare with the cold water as water should flow normally regardless of temperature. As it turns out I may not reach full capacity of my tankless as my water flow only gives me 5-6 GPM while the tankless can handle 9.6 GPM.
- Some cleaning up on the inside you may have to take care of on your own. I have concerns about the basement foundation holes so I caulked where the pipes came into the house from the inside of the foundation too.

Device installed
Tankless Water Heater
Brand: Rinnai
Model: RU199iN

Conclusion

Final Rating 8/10 (This is separate from the HomeStars rating)

Reduced rating score from 10 due to
-1 Forgetting to fully turn on the main water connection
-0.5 Troubleshooting for 3 weeks. I could still use a shower and understanding due to the overall pandemic situation. If it was not a pandemic or I could not use any hot water then the penalty is at least 1 if not more.
-0.5 Post clean up issue from the foundation drilling of the vents and gas line connection. Anyone who doesn't get this penalty is probably charging more upfront and this is a small issue to me as I can handle this myself.

Overall I'm fine with the installation and pricing. I was in a state where it was usable until MHC resolve my issues. I would recommend them to other people.

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Hop Ho from Mississauga
Hop Ho from Mississauga
3 reviews Mississauga, ON
10/10

HVAC Maintenance and Furnace Repair

The previous owner purchased their furnace, AC and fireplace replacement from MHC Home Comfort as seen from their sticker on the equipment. Since I had their contact, I tried them out for HVAC regular maintenance. I am glad they came because they found out a serious problem with the furnace which I suspect was caused from a separate water heater leak which Matthew the technician revealed to me. MHC was reasonable with the costs and gave me options like replacing the furnace. I ended up choosing to replace the circuit board which luckily resolved the issue. Thanks MHC Home Comfort.

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wainui123 in Mississauga
wainui123 in Mississauga
0 reviews Mississauga, ON
10/10

Furnace, barbeque, air conditioner.

Over the last 5 years we have bought a furnace, a barbeque, and an air conditioner from MHC. We have always been happy with their service and quality products. Fast, professional, and at a very good price. I definitely recommend MHC be on your list for quotes.

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Company Response

Dear valued customer,
We appreciate your feedback and are glad that we have met your needs!
Feel feel free to call us for any future services or inquiries.
Best Regards,
MHC Management Team

Ken in Toronto
Ken in Toronto
1 review Toronto, ON
10/10

Great experience

Long story short.... Matthew was our first contact and from the point of meeting Matthew we were sold on MHC. Matthew as confident in his assessment and we felt comfortable with his knowledge and his recommendations. We had other companies quote and we always came back to Matthew and Mississauga Home Comfort. MHC has done a great job with our installation. Matthew was involved and our installer was Fred. Fred is a true professional and he made the job look easy. Really - easy - because he just did it so well. Great experience working with MHC and would highly recommend.

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Company Response

Dear Ken,
We really appreciate your review and are glad to hear you were pleased with our team members and the services we provided you.
Please feel free to contact us in the future for any further services or inquiries.
Best Regards,
MHC Management Team

Louise in Mississauga
Louise in Mississauga
1 review Mississauga, ON
10/10

Serviced a 30 year old gas fireplace

Serviceman came on time, was efficient , diagnosed the problem and left after fixing the problem. . More than pleased as fireplace is getting near it's life's end. would recommend this company highly.

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Company Response

Dear valued customer,
We appreciate your feedback and recommendation. Hope to provide future services to you. Thank you for your business.
Regards,
MHC Home Comfort

Bob
Bob
1 review Brampton, ON
7/10

furnace replacement

Done efficiently, great improvement in air conditioning. Heating, we will have to find out when the season kicks in.

1 of 1 people found this review helpful.
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Company Response

hi Bob
Thank you for your response.
It was our please to be able to service you in this matter and we are happy that you are satisfied with the product you purchased.
we hope you be able to assist you in future dates too.

jimdempster in Mississauga
jimdempster in Mississauga
1 review Mississauga, ON
10/10

AC, Furnace and Tankless Hot Water

Very happy. Ray was very helpful and answered all my questions. No problems with the installation. All work was well done. The technicians did a great job, answered my questions and were clean and tidy when they worked. They did a great job of cleaning up when they were finished. Great work, no problems.

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Company Response

Hi jimdempster
let me start with thanking you for your business and allowing us to assist you in purchasing this new system.
we take pride in our installers and our comfort specials.
we here at MHC are devoted to give our customers great service and best experience.
we hope that you think of us again and refer our company to your friends.

Ramoniv in Woodstock
Ramoniv in Woodstock
1 review Woodstock, ON
10/10

Air conditioner fast installation on hot day

MHC sold and installed an air conditioner for me on a very hot day when I had no cooling. Clean and fast and good price. They are reliable they have been servicing my furnace for years also.

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Company Response

Dear valued customer
We are glad that we were able to assist you when you needed us and we are happy you are satisfied with our services. Thank you for your feedback and business.

Chris in Mississauga
Chris in Mississauga
1 review Mississauga, ON
0/10

parts price double be aware

My ac unit stoped working and i was convinced it was a capacitor that was needed so I went down to buy one . Not only was it the wrong part which was ok but why would a company like this rip me off and sold me a $30 part for $73 and made if final sale . This place is a complete rip off and everyone needs to know that this place will rob you and double the price. If you ever go there make sure you know the market price cause they will double the price.

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Company Response

Dear valued customer,
We would like to clarify that we purchase our parts and units from trusted manufacturers and not from third parties, we pay a certain price and follow a certain retail price. Our prices may differ from an online store, or whole sale, or amazon or some other location in which you find something for cheaper. But these are the prices we have to follow as an established dealer of various brands. Furthermore the reason your part was final sale is because an MHC technician did not diagnose your unit. You asked for a part to be ordered for you without qualified diagnosis and therefore if it is the wrong part according to your inspection of your AC we cannot take it back because the supplier will not take it back from us and it is your responsibility to make sure you are diagnosing your AC correctly. In the case where our technician diagnosis that you need a part then it is not final sale because that becomes our responsibility, if it is not the right part we return your money and go after the correct part, but when you order a part based on your own judgement it is your responsibility to ensure that is the correct part to repair your AC and that part becomes final sale for that reason. Please feel free to contact us if you have any questions or need further clarification.

Alexis in Oakville
Alexis in Oakville
3 reviews Oakville, ON
8/10

Fireplace conversion

Super friendly staff. I was in a very tight time crunch as it was a surprise for my dad while he was away on holiday. They were able to come sooner than originally booked and only took a few hours to complete the job. We had our gas line extended, and our WB fireplace converted to natural gas. The frame on the insert doesnt match up completely flush in the corners which I am a little upset about. The installer said it was the brand and he had yet to install one that closed together perfectly. Not the cheapest option, but you definitely get what you pay for! I am very happy with the outcome and would definitely book again.

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Company Response

Dear valued customer
We appreciate your feedback and we are happy to hear you are satisfied with our services. Unfortunately there are a few units that are manufactured this way and we continue to report our customers feedback back to the manufacturer. We hope that in the future such small details are corrected.
We thank you for your business and hope your father enjoys the fireplace.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mhc Home Comfort

MHC Home Comfort has premium quality products, and in-store financing along with the service that you need. Our warm and inviting 8000 square feet showroom displays the most advanced state-of-the-art fireplace technology, plus Napoleon gas grills, patio heaters, Carrier and Lennox furnaces and air conditioners.
Comfort advisors and fireplace designers from MHC Home Comfort are always available for consulting in your home for heating and cooling solutions or fireplace design. MHC Home Comfort supplies its' customers with their desired products and provides installation by fully gas licensed, manufacture trained, and highly experienced installers. MHC Home Comfort features a big collection of high quality innovative gas fireplaces, gas inserts, gas logs, and gas stoves in traditional and contemporary designs.

CATEGORIES
Fireplaces, Gas Line Installation, and Heating & Air Conditioning
PRODUCTS
Gas Fireplaces, Wood Fireplaces, Electric Fireplaces, Air Conditioners, Furnaces, Water Heaters, Barbeques
SERVICES
Furnace, air condition, and fireplace installation, duct work, gas piping, maintenance and other services related to heating and cooling.
BRANDS
MHC Home Comfort is a dealer for well known and trusted brand names. For fireplaces we offer brands such as Napoleon, Valor, Montigo, Dimplex, Regency, Majestic, and more. For furnaces and air conditioners we offer brands such as Lennox, Carrier, and Keeprite. Along with other brands such as Mitsubishi for duct less, and Rinnai and Navien for tankless water heaters.
SPECIALITIES
Our WETT certified technicians are also available for technical support and solutions. In regard to HVAC products; heating and cooling systems, MHC Home Comfort provides the most efficient and quiet furnaces and air conditioners in modulating with variable DC motors, up to 98% efficient and 21 SEER, with wi-fi smart controls from major brands such as Carrier and Lennox furnaces, air conditioners, humidifiers, HRV, and air purifiers.
WEBSITE
http://mhchomecomfort.com/
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