We are seniors. On December 3rd 2020, during the removal of the existing wood insert, the concrete hearth was scratched; the wall panel on the staircase was scratched; a motion detector lamp bracket on the wall panel was damaged and last but not least, the back entrance door was dented and scratched. On December 3rd, we called Eric (the manager) and told him what had happened. Eric said he would come on December 4th, which he did. Took a picture of the damage made to the back door and said "It is my fault and I take full responsibility and will talk to my installers."
This company has not returned telephone calls or responded to our email, sent December 16th. Their payment policy and liability statements are questionable. We would recommend strongly to shop elsewhere as they ask for a deposit of one thousand dollars and full payment prior to installation. They do not take responsibility for property damage whatsoever. Surely, this company must have liability insurance.
We were finally contacted by Roya, the owner of MHC Homecomfort.
She apologized for the time delay in responding to our concerns.
A settlement offer for damages was agreed upon and both parties have reconciled.
Thank you, Roya.