I had a tankless water heater, AC and new furnace installed by MHC. I was disappointed that the wrong size condenser was installed. I paid for a 3 ton unit and they installed a 2.5 ton unit...I only know this since I had some ducting resized by another company to properly fit the larger furnace (MHC should have done this in the first place). When I saw the condenser coil and compared model and serial numbers they did not match. The office manager on the phone tried to tell me that what was installed was better sized. Hard to believe since he is the one who sold me on the bigger unit. Check everything against your work order....so you at least get what you paid for...
- Approximate cost of services:
- $2,000.00
- Company Response
Dear customer,
We apologize for the confusion and inconvenience we may have caused as it was not intended. Please contact us and we can sort this out and satisfy you as you are a valued customer. Thank you for your feedback.