La Vie Furniture

We had a horrible experience with this company. We went to the Dufflaw location. Made our order at the end of January, our couches did not arrive until June. The company failed to call us to notify us of the delay, the estimate they had given us was mid-end of April. I had to call repeatedly to get a status. Jason the manager said "why would we call the customer if we don't have anything to report" - sorry, what? So you're not going to give a courtesy call to your customer to inform them that their order will be delayed significantly. Absolutely ridiculous. Not to mention we had to practically beg and plead for some sort of compensation for the crap we had to deal with, in which he only offered $100, until a representative from the Mississauga location convinced him to up it a bit more, and his final offer was $150.00. Even the representative at the Mississauga location felt horrible (Ken) and said that a 2 month wait was really bad and if he had the authority he would have compensated us some more money. They hassled us so much about a colour change we wanted about 1-2 weeks after we placed the order, to which my husband and I said forget it because of how rude they were being. Had we not paid a deposit we most definitely would have dropped this company and gone somewhere else based on their unprofessional, uncaring and absolutely negligent customer service. Everything was a fight with them, a battle., it was an exhausting ordeal - I'm not even exaggerating, I'm not an overly hormonal female and their service literally had me crying by the end of it. They made it so difficult that despite the couches finally arriving, we don't even have the pleasure of enjoying them, as looking at them now, they are a constant reminder of Nick and Jason and how despicable their customer service was. I'm sure there will be some sort of nonsense response to this review, to which I say buzz off - you both were horrible people to deal with, and I hope others never have the misfortune of dealing with such horrible customer service. We are hoping someone will buy them off of Kijiji, so we can go elsewhere and create some positive memories for the couches that will adorn our home.

Just received my sofa a few days ago, I ordered it at the end of January and it arrived earlier than the promised eta. I am very happy with the quality of the sofa and my experience overall. The delivery guys were very professional and patient when they were setting up my sofa for me... I would definitely recommend this company if you’re looking for a great customized sofa.

We have to say it was our luck to find this company through internet, we were looking for specific sized sofa set for my new home but we were on a tight schedule because we were moving into our new home very soon. I shopped around at a lot of furniture stores and they always needed quite a bit of time to process my request and I really could not afford to wait several weeks for my sofa. Eventually I came across La Vie on the internet and my husband and I paid them a visit last Sunday. When we arrived at the showroom we were greeted by a very kind salesman who showed us around and helped us find several of the sofas we had seen on their website. A couple of the ones we liked were available in stock and once we settled on a particular piece, we set up the delivery schedule and the sofa was delivered to us on the day we received our keys. We are extremely pleased with the service we received and the great quality of our sofa and we would definitely recommend shopping at La Vie if you are looking for modern furniture and need it quickly.

My sofa set was bought and delivered in August 2014, and barely two months we noticed that there was a tear on the arm-rest, so we reported to the company, and they bluntly refused to acknowledge that it was their product faulty and instead blamed on the customer for our negligence. It was kind of a ripped off company, even suggested that we had to do our part to protect the leather and even so ridiculously recommended their professional contract repairer to do the repairs at our cost. Instead of sending someone to take a look at the problem just simply ignored us. Why in the first place they have warranty for the products they sold then. Like one of the reviews from here that said if you do not honour warranty is ILLEGAL!!!!

We purchased living room and bedroom furniture from their Toronto store, I was so happy my order coming ahead of time, but we met a little problem with our elevator, after their delivery agent spoke with head office, they waited us almost an hour, there was no any attitude, I was so sorry to delay them such long time. And I have to say they are providing very professional service, I met same situation before from other company, finally I had to change new schedule, and paid another service charge. Their quality is excellent, good price, you should save this company at your visit list.

My husband and I went into La Vie's Mississauga location in February after researching real leather sectional couches. We finally picked out a custom leather sectional. The employee there was fairly helpful however, had to keep "calling Head Office" to get answers to our questions. We were told the couch would take around 6 weeks, which we thought was reasonable for a custom-made couch. After paying a 50% down payment and signing papers, we noticed the date of delivery was for the last week of April, which was closer to 9 weeks.
Fast-forward to the end of April. No call to set up delivery. We finally reached someone the first week of May and was told our couch wasn't in the country and it most likely would be available for delivery until the end of May. We were told there was a problem with the Port of Vancouver (the trucker strike lasted maybe 1 week and was resolved March 26th).
No needless to say I am STILL WITHOUT my couch and VERY UNHAPPY.