We knew we wanted Hunter Douglas window coverings and started out with high hopes for this company. Matt was personable, showed up on time, and convinced us that customer service was important to him. The day the window coverings were due to be installed the installers showed up exactly on time. All was going well until we discovered that the wrong size had been ordered. Matt called that afternoon and said there would be a rush put on the replacement order, and we would have them within 2 weeks.
Two weeks went by and we still didn't have the window coverings. Worse, we hadn't even heard from the company. So we called, several times. Each time we were told that Matt would get back to us. He never called. It wasn't until I wrote a fairly forceful email that he bothered to get in touch, and then was full of excuses and blamed his staff for not telling him we had called.
Our replacement window coverings were installed finally, several weeks after they were promised.
We are very happy with the quality of the product, and with the incredibly helpful and professional installers (who are not employees of Centurian, by the way), but I would not deal with this company again. I'm sure they are fine when everything goes well, but mistakes can happen with any company, and it's how the mistakes are dealt with that counts. They over-promised and then did not follow through. And the worst was that it took nearly 2 very frustrating weeks to finally get someone to return our calls.
- Approximate cost of services:
- $2,500.00