I contacted Vlad in a panic when I purchased my house and determine that all the push drains in the bottom of the sinks were stuck (how on the earth did all three bathrooms have this problem is beyond me)! He was very professional and initially advised me where to purchase the replacement fixtures and asked me to call when I had these things. I called him the next day and we booked a time the following Saturday. I was impressed that he called to confirm on the Friday prior to the appointment (I have had so many issues with tradespeople previously that I was surprised that he was so professional). He arrived on time and completed the tasks very quickly. He also provided tips on how to clean the drains and ensure that this never happens again. When he was here to also requested he do a few other odds and ends, which he accomodated without issue. He let us know how to contact him if there were any follow up questions or concerns. Overall one of the best experiences I have had with a tradesperson. I would recommend Vlad to anyone!