We called CoreTemp in early September 2015 to inspect our broken heater and A/C system. Richard came, identified the broken part and was even able to find a workaround to keep the system running until we could decide whether to proceed with the part replacement or to get a completely new system instead. Due to the high cost of the repair as well as the age of the furnace (28 years old) we decided to go with the latter.
We started doing our research and quickly realized how important the actual design of a new the system was. The components, of course, needed to be of good quality but it was also very important that they were chosen wisely and work in harmony in order to provide a just right solution tailored to our home. The discussions we had with other companies, although resulting in very competitive pricing seemed rushed and heavily brand-focused.
In the end we decided to call CoreTemp. Richard took the time to discuss with us in detail about every component of a the new system and impressed us with the depth of his knowledge and his genuine good will. We arrived at the just right solution through a couple of iterations. He even talked us out of choosing a more expensive configuration which was not optimal. In the end he even included a new high-performance thermostat for the same total price due to its dramatic impact on the overall performance.
The installation was very quick (less than one day) and extremely clean. We are very happy with how the system performed so far during the fall and winter months and highly recommend Richard and CoreTemp.
Update - summer 2016
At the beginning of the summer I called CoreTemp because the A/C unit could not start. Richard provided a quick response. The CoreTemp team came and started looking for the cause of the problem. It was a methodical process which took hours of hard work. All the equipment was checked in detail and found to be ok. In the end, the exterior electric cable was found to be interrupted (with no exterior sign of damage) and was promptly replaced.
Richard showed dedication to providing such a high level of quality service. He did not charge anything for the repair since the defect occurred within the CoreTemp's initial warranty period of 1 year.
We will definitely take advantage of the extended warranty offered by CoreTemp with annual inspections/renewal.
- Approximate cost of services:
- $8.50