Our furnace failed during last winter and based on Home Stars rating and reviews, we called Richard in the morning who said he couldn't come immediately and referred me to another contractor who also was tied up. Richard then rearranged his schedule and arrived later the same day, determined the problem and showed me how to manually start the furnace to get by for a day or two. He discussed the options and quoted me on a new furnace and I asked him to proceed. He was back 2 days later and did an excellent installation and we have enjoyed the new furnace and the new features. Richard's price may not have been the cheapest, but he was professional, honest, very helpful in showing me how to get the old furnace started manually until a new one could be installed and even recommended another contractor to try to see if they could service us earlier.
I highly recommend Richard and will use him again for any heating or air conditioning work.