Coretemp Heating and Air

In October 2023, I had a brand new HVAC system installed by one of the largest and best reviewed companies on Homestars that routinely appears on the first page under HVAC. This included a new Heat Pump/furnace, tankless water heater, and humidifier.

I couldn't say for certain, but the experience with the first company left me with the impression that I was oversold a product that didn't match my needs/property (century-old home, poor insulation), and that corners were cut with the installation due to a lack of experience/technical wherewithal. The marketing pitch that I was sold on for the heat pump failed to deliver, offering middling performance over the winter, and faulty function for the first hot spell in the summer.

This was unfortunately reinforced by the fact that the humidifier did not work during the winter that it was installed, and worse yet having the evaporator coil freeze up during the first hot spell when I ran the heat pump in cooling mode, leaving me cooking. I felt like I'd been taken advantage of, and was $20k in the hole as a result.

That's where Richard from Coretemp came in. I searched for a a certified Lennox Dealer in order to get a second opinion of the HVAC system's installation/operation. Richard, along with his colleague Eric, quickly identified numerous issues in the initial installation job, from minor points (incorrectly set up condensate drainage from tankless water heater/ furnace slope), to major (incorrectly paired TX valve, which is leading to the coil freezing up + low CFM from blower), as well as a minor gas leak!

Richard went above and beyond in coordinating with Lennox tech support to ensure that the optimal and correct solutions were found for my existing HVAC equipment. Every effort was made to get the equipment that I had already purchased working properly, as opposed to selling me new tech to replace the faulty system, which I was fully prepared to do.

It cannot be understated how amazing it has been to have made the acquaintance of Richard and Eric from Coretemp. They're truly the most honest, thorough, and considerate contractors I've ever had the pleasure to work with. The peace of mind in knowing, after my first problematic experience, that I've found the BEST HVAC contractor around (full stop), is honestly irreplaceable.

I would wholeheartedly recommend Coretemp Heating and Cooling without reservation to ANYONE in need of an HVAC professional. Thank you again Richard and Eric - you guys are the best!