Mike E @ Morely's was quick and efficient with the sales process and provided me with a good price.
However, delivery turned out to be a bit of a fiasco; the delivery guys showed up with an OPEN BOX appliance; being my first delivery, I thought that's how appliances were delivered. I even questioned the delivery guys and asked if this was a new unit, and they answered "Yes".
After the delivery guys left, I inspected the unit closer an noticed numerous dings, dents, scratches, and even a minor oil stain on a label on the back of the unit! It was definitely a customer return/floor model.
I called Mike E, and it turned out, the store/warehouse shipped me a "floor model" or returned unit ... A bit shady if you ask me - If I didn't complain, they would have unloaded an open box/returned unit on me.
Morely's did eventually do an exchange, but it took >3 weeks and no compensation on their side. During the exchange process, the sales guy did a POOR job of keeping me informed. I had to call every 2 or 3 days to follow up on the issue.
The rest of my order arrived with no issues, but nevertheless, the experience left a bit of a bad taste for me. In the future, I will stick with a tried and true place like Tasco Distributors.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- -Do not ship open box items! -Provide customers with better feedback should issues arise -Confirm details with customers, in general just provide better communication!
- Any advice to offer fellow homeowners facing a similar project?
- New appliances come in a box and plastic wrap! Make sure the unit is delivered new and don't accept delivery of a unit with any visible damage!