Good quality product, disappointing customer service.
We were looking for nightstands for our new home build. Without seeing our master with our other new furniture in it, we contemplated the larger option but ended up going with the smaller as we thought it could be too dominating. We also wanted to add ring pulls as hardware, so we agreed that we would pay full price, but forego their drill labour and hardware.
The nightstands are beautiful, but these look very small in scale to our other furniture (not Geovin's error). We are disappointed that we did not go with the large. When Geovin was contacted for an exchange inquiry, they were not open to any conversation as their product is "custom" however there was nothing custom about our order. Straight picked from their catalogue, minus an extra step (hardware).
When a client is choosing a company to be a part of its home furnishings, some open dialogue to ensure they are happy with their selection is appreciated. Client care is lacking and we won't be considering other items with them to furnish our home.
- Approximate cost of services:
- $1,500.00