Strong Plumbing Inc.

Drain Services
1 ONTARIO Toronto ON M2K 1C2
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HomeStars  >  Plumbing in Vaughan  >  Strong Plumbing Inc.  >  Faucet failed after 25 months, Valentin installed new one without charge
Alison in Toronto
Alison in Toronto
5 reviews Toronto, ON
9/10

Faucet failed after 25 months, Valentin installed new one without charge

This was a very critical review. I can't find a way to delete it, so I've updated it.

Valentin came and replaced my kitchen and bathroom taps 25 months ago.

About 16 months ago, we had the lead service replaced with copper. The city's contractors allowed pebbles to get into the lines. These small rocks cracked the faucet, causing it to leak a lot.

Unfortunately, Valentin was out of the country dealing with family matters when I called and emailed him, so I didn't get a response.

He eventually got back to me to let me know he'd deal with it when he returned.

He rearranged his work, came to the house, and installed a faucet I had bought. Without charge.

He also replaced the shut off valves that didn't shut off anything.

Nice guy. I wish I'd known he was out of the country dealing with a crisis.

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Company Response

sorry for late response, thank you for taking the time to post a review for us. Valentin

Previous versions of this review:

Alison in Toronto
Alison in Toronto
5 reviews Toronto, ON
7/10

Faucet failed after 25 months

This was a very critical review. I can't find a way to delete it, so I've updated it.

Valentin came and replaced my kitchen and bathroom taps 25 months ago.

I told him then that I was concerned about the quality of the kitchen tap. It's now leaking constantly.

Valentin has now emailed me, and I am hoping he soon will be able to help.

Nice guy. I hope to see him soon.

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Alison in Toronto
Alison in Toronto
5 reviews Toronto, ON
3/10

Faucet failed after 25 months: no response from Valentin

Valentin came and replaced my kitchen and bathroom taps 25 months ago.

I told him then that I was concerned about the quality of the kitchen tap.

It's now leaking constantly. I have tried to reach Valentin by email and phone for the last few days.

No reply.

Nice guy. Fast, efficient. Doesn't stand behind his work.

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