New Century Maids

Cleaning crew from New Century Maids apparently!! I wrote a review earlier and couldn't believe when I got a call from my husband telling me that the clean lady had empty the full content of the vacuum in the toilet and plugged our brand new toilet!! Who does that?? Even my two year old would probably be smart enough to empty it in the garbage. I have never heard of something so foolish!! Not sure what all the 10 stars ratings are but my experience was definitely not worth a 10 star but more of no stars at all!! Not sure what the hype is all about!

My colleague uses New Century Maids, so I gave them a try. The ladies that came were so nice, trustworthy, respectful and thorough. I will definitely use them for my regular services.

Kamila who answered the phone was very polite and friendly. I called on Monday hoping to schedule an appointment for either Friday or Saturday as we were getting ready for my daughter's birthday party Saturday night. She was able to schedule a two person crew for 4 hrs for Friday at 8:30am. This was perfect! The two women showed up at 8:28am and were very friendly. They brought all their own supplies, including vacuum (it seems like many places do not). They asked me what I wanted them to focus on and set out making my house sparkle! I was very impressed with the professionalism of every employee I dealt with, the ease of scheduling and the timelessness of the cleaning crew. Not to mention the great job they did actually cleaning the house.

I will certainly be using them again and recommending them to my friends! Thank you NCM for making my house perfect for the party.

Each year I would try and find a good cleaning company that would do a very deep cleaning of my home, I have not always been happy with other companies as they say many things but never do what they say, that is until I found New Century Maids. To say that they were great is not enough, they were phenomenal, the very best service I have had. They cleaned everywhere, on top of kitchen cabinets, baseboards they even got into places that you would not think (exhaust fan in bathroom, space between washer & dryer...) . It was absolutely amazing. I have hired this company for all of my cleaning and am very happy that I have.

The crew does a great job cleaning and are trustworthy. The office staff are professional and flexible. The cleaning crew is thorough, friendly and trustworthy.
Thank you for the great care you take in cleaning our home.

The ladies who were at my home today were absolutely amazing, they did such a wonderful job that I have now set up bi-weekly cleanings, their attention to details was wonderful, very happy with the hard work they put in.

The crew that came by this Monday was fantastic!!! We were extremely pleased with their work and very happy :o) Great work NCM! We are extremely happy with everyone's work.

So thorough! It's like my cleaning team just "gets" me. Everything ends up in a logical place and they are always very friendly when I do get to see them (I'm usually at work)
It's very hard to find a good cleaning service. I'm very satisfied with the level of attention and quality I've received.

I have never used a cleaning company before so I did my home work. I searched many companies and checked up on the companies. New Century Maids was by far the best, they are insured, bonded and I had no fear of leaving them a key to my home and all my valuables. They have been coming to my home on a weekly basis for 4 years now and since then I do not regret hiring them, always great hear when they are coming and anticipating my clean home.

New Century came to do an initial cleaning at a cost of about $200, which I paid at the time. After they had gone, I discovered that a kitchen gadget had been broken and there were marks on the wooden floor.
I called the company and was told that the broken item was "no problem" - they would pay for a replacement. Regarding the floor, I was told not to attempt to fix it myself, but that they had a guarantee and would come back to redo the floor without charge. Although I was frustrated by the need for both these things, I accept mistakes happen.
However, when the team came back they were unable to remedy the marks on the floor. Now they are refusing to pay for my replacement gadget ($50) and are claiming I owe them a call out fee ($100) for coming back to redo the floor!