New Century Maids

I hired this company a couple of months ago to clean my house on a weekly basis. The initial clean was more than 2x the weekly cost, but was well worth it, they did a great job. The next visit, I had the same crew and the same high quality job. I have had three cleanings since then and twice with a different set of people (that's 3 different crews in 5 visits). The last crew stopped cleaning the basement, which I've now been told was never in my price and they want an additional $60 to do it. I also have mildew creeping up in my shower (if its being cleaned each week, how does that happen? Yuck). The response that I received when I let them know was that they would be asked to be more thorough next time, not that they would come back for free, as was indicated when I had them come by for a quote. I was also told that I would have the same crew each week.

While they do a passable job, at $30/hour per person they are on the high end for cost and passable doesn't cut it at that price. I don't want to have to do an inspection each week to ensure that I got a proper clean, I don't want to have to be there to explain to the next new set of people where things are and what they are meant to do. I was told that these things weren't necessary as they give detailed notes to each crew, but the crews that they sent were obviously not reading them.