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Countertops
Avalon Granite & Marble No Longer In Business
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Reviews for Avalon Granite & Marble No Longer In Business

Average customer rating:
7.8 10 (40 reviews)

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Angela from Toronto
Angela from Toronto
6 reviews Toronto, ON
10/10

Kitchen countertop

Great friendly service. Free on site estimate, timely followup, great product at reasonable price, speedy delivery and installation included. Great attention to details, leveling the countertop, adjusting cabinet door heights. Of course extra points for hauling the extremely heavy pieces up the staircase. Highly recommended.

Approximate cost of services:
$1,400.00
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Maia from Calgary
Maia from Calgary
2 reviews Calgary, AB
10/10

Kitchen countertop

Avalon Granite and Marble did a great job from start to finish in doing our kitchen (including island) and we are very happy with their work. They had to cut out the cooktop on site and minimized the dust. From sales and office staff, to designer and installers, they are all professional and we would not hesitate to recommend them to our family and friends. Thanks to everyone for a job well done!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Henry from Vaughan
Henry from Vaughan
5 reviews Vaughan, ON
2/10

Kitchen, batrooms granite countertops

Hired Avalon because of the good reviews.
Had to experience multiple problems, such as:
Date changes
Multiple visits for various reasons: incorrect size, deficient sink cutout, wrong color installed.
In addition, we couldn't get the right color because out of six colors chosen at the Avalon website none was available. We had no choice but to have one countertop made of the piece found at the Avalon shop, which was our only option, although undesirable. Many colors presented on the Avalon website are non-existent, as our experience has shown. There were other small deficiencies.
Conclusion: although the price was competitive and attitude rather polite, contractor has created a lot of hussle and the quality was below expected. You get what you paid for. Do I recommend? Not really.

Approximate cost of services:
$3,500.00
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Company Response

Hello Henry, first of all, thank you once again for your business, we very much appreciate it. Moreover, thank you for the (negative) feedback, as we are always passionately seeking ways to improve our organization.
Although there are several claims that you made regarding Avalon, most of them seem to either be a severe misunderstanding or inaccurate.
First of all, regarding the date changes, we attempted to arrange different visits with you at your convenience and understanding that you and your wife both work, we wanted to arrange each visit at the best possible time for you. Also, please note that due to the fact that we are custom fabricators and installers, our process insures that our clients’ projects are completed with the highest integrity and accuracy in measurements, even if it takes several visits. Our philosophy is that it is better to get all the clarifications out of the way in the beginning rather than the end.
Your next accusation is that you did not get the right size, cutout, etc. First of all, your review should be made very clear that these accusations only apply to the vanities and NOT the kitchen project. As far as we are aware, you were fully satisfied with every aspect of the kitchen part of your project.
Moreover, although we did have some minor deficiencies on the sink cutout and other smaller issues, not only did we take full accountability, but we also guaranteed you that we would do whatever it takes to complete your full project as quickly as possible, and with the highest quality.
The colours issue was an obvious misunderstanding. We attempted to explain that when choosing materials for your vanities, the way to do it economically would be to choose it based on our remnants available at our fabrication site. This was clearly explained several times to you. Moreover, after presenting you with several options, we sent you to one of our remnant suppliers that carry hundreds of options, and even there you claimed not to find anything desirable. The colours shown on our website are all existent and available; however within the stone industry many stones have different marketing names depending on quarry source, suppliers, and so on. Again, this was clearly explained to you.
At the end of your review, you make some more accusations, and conclude with, “You get what you paid for”. We are very sorry that you feel this way, and if you were willing to have greater communications with our team, we would have done even more than we did to make sure you would have an overall positive experience with us. We are sorry that you would not recommend our services, and we look forward to continue to improve our products and services. Thank you for your feedback,
Regards,
The Avalon Granite & Marble Team

Al from Markham
Al from Markham
2 reviews Markham, ON
9/10

Kitchen counters

We recently decided to upgrade areas of our kitchen, mainly the countertops and backsplash. After comparing proposals from three well-rated businesses, we settled on Avalon Granite and Marble partly because of price and partly due to the manner in which Uri and his staff handled our requests and requirements. The only downside to the whole project was a delay on the installation due to illness in his installation crew. As a result in order to mitigate the delay he sent a contract installation crew which, although they did the job, were not a professional as the Avalon staff installers we had met, and as a result we had to have Uri send his crew in to make some minor adjustments. On the whole we have ended up with a very satisfactory job, and would recommend Avalon.

Approximate cost of services:
$5,000.00
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Leor B in Aurora
Leor B in Aurora
9 reviews ,
8/10

Quartz countertop

Installation and final product was excellent. There were some difficulties initially with the delivery of the countertops from their distributor which delayed the installation. Communication was a bit of an issue. Despite the initial minor difficulties I can comfortably say I would look past this and still book another countertop install with this company because their price was more than fair given the quality and detail of installation. I am more than satisfied. The installers went above and beyond!

Approximate cost of services:
$4,800.00
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scottyf2002
scottyf2002
5 reviews OAKVILLE, ON
9/10

Replaced Kitchen counters + 2 vanity counters

We spoke with 5 different contractors and received quotes from 3.

Uri and the team at Avalon were:
The most professional
The easiest to work with
Provided great quality and product selection
The best priced (and this was not the determining factor)

All of the people from Jerry who did out measurements to the 2 great guys that did our install were courteous and professional. They cleaned up after themselves and were a pleasure to welcome into our home.

If you are thinking about new counter tops or vanity's, you owe it to yourself to at least call Avalon!

Thank you Avalon for a job well done!

Approximate cost of services:
$0.00
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llinca in PEC
llinca in PEC
6 reviews Toronto, ON
10/10

Marble countertop

Avalon Granite was a great company to deal with. They responded quickly to our initial inquiry and provided their quote, even though the marble I wanted was not the one used in most jobs. As I wanted a special marble, I handled quite long negotiations with 2 companies, and in the process Avalon (Uri) proved to be more competitive and flexible. Due to the specificity of my project, Uri himself paid a visit to my house to make sure he understands my needs and will deliver accordingly.
And they did!
We scheduled and completed the job on time and to our complete satisfaction. Everyone that works with the organization - including Jerry the template designer (who was very professional and gave me some great advice) and all installers are knowledgeable, efficient and easy to deal with. They are service oriented, have a great product and are very responsive to customer needs.
Highly recommended.

Approximate cost of services:
$0.00
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10/10

Quartz countertops manufactured and installed during kitchen renovation

Our relationship with Avalon was ideal from start to finish. From our initial meeting (and ongoing discussions) with Viviane, to meeting and discussing the job with the principals of the company, to professional (and very accurate!) measurement by Jerry, to final excellant installation and ongoing care advice by Alex and especially Anthony (the craftsman); the entire process could not have gone better, we are thrilled with our new countertops and feel we received exceptional value for our investment. Thanks, Avalon!

Approximate cost of services:
$3,000.00
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Rachel in Lawrence Manor
Rachel in Lawrence Manor
2 reviews North York, ON
10/10

kitchen reno - countertops

Avalon Granite were professional, courteous, reasonable, flexible and above all, did a great job on my granite kitchen counters.
They were flexible with time, professional in their manner and service, and gave us a number of good options / levels for materials, budget and timeline.
My kitchen reno experience was not a great one, and I insisted on getting additional estimates for the counters, which I am so glad I did. Working with Avalon was the only positive experience during the whole process.
Additionally, when I wanted to select the granite slab myself and encountered numerous challenges and unpleasant service from the supplier, Uri from Avalon met me at the supplier, advocated for what I wanted, and insisted they treat my concerns as valid. In the end, I got exactly what I was looking for and everyone raves about my kitchen.
And for a very reasonable fee for the materials and labour, they did the work with the wonderful add-on of great customer service.

Approximate cost of services:
$3,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avalon Granite & Marble No Longer In Business

NOTE: Under new ownership since April 10th 2013. Avalon Granite and Marble is a family owned and run business with over 20 years of combined experience in the Toronto granite kitchen countertop field. This is what sets us apart from our competition. When you come through the doors of our ...
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