Barbeque Pro Inc.

My old BBQ has been cleaned by BBQ for years now and looks and acts new. Appointments are easy to make, you don't need to be home and the BBQ will sparkle.

Entire bbq was cleaned to perfection. The gentleman who did the work was punctual, friendly and professional.

Was well done, looks like new almost except for the rust unfortunately, otherwise, I'm very happy. Will be coming back once the bbq looks the same again, and needs cleaning.

We had our barbeque professionally cleaned by Barbeque Pro. Although it was well cleaned on the first visit, we found that the lid was not closing properly and a second visit had to be scheduled to fix that problem. Even more important than the fact that we now have a clean barbeque is the fact we got no argument when we contacted them about the problem, and a visit was scheduled promptly and everything was fixed to our satisfaction. That level of customer service is rare and appreciated.

My old Weber Bbq was still working but looked gross. The bbq Pros showd up on time and did the work ad advertised. Bbq now looks great, and works great. They made a recommendation about the worn away grills which I have since replaced. Beats buying a new bbq. They did the work on site, cleaned up and overall a very good experience.

My barbecue reflected the fact that not everyone cleans up after cooking as well as mom. Not grilling optimally, grill not coming clean with brushing... I researched a few places and came back to Barbecue Pro - their price was competitive, their booking process superior. This service extended to the person who came and did the work, on time, looks great, and more importantly....looks like a surface you could eat off of! I refered two friends after showing off my "like new" barbecue.

Mark, who came to clean the grill was very professional - and he did an excellent job cleaning the grill

Nice guy came to do the job. Friendly, efficient srvice and the BBQ looked brand new!! A miracle as it was a very dirty BBQ. Now it's functioning well and works like a charm!

Update 2 (July 22) - A technician just showed up one day without any communication or warning. Luckily we were home - or he wouldn't have had the power cord for the BBQ, and would have had to come back again. The technician replaced the damaged igniters and tested all the replacments. Technician did a good job. BBQ Pro has very poor customer service, and communicates very poorly. Given my experience, I would not be comfortable recommending them. They also invoiced me for the replacement parts without any warning or discussion. I wonder if their communication skills will miraculously improve when they realize payment is not forthcoming?

Update - I asked BBQ Pro for a refund on the cleaning so I could pay another company to come and repair my BBQ. No response from BBQ Pro. July 8, 2016

Had them clean my BBQ in late April 2016. After cleaning I noticed that some of the igniters were no longer working. I contacted the company - they sent a tech to look at the BBQ in early May. Tech and Operations Manager both said they would order parts and fix it. It's now mid-June 2016 and i've tried to chase down the company to come fix the BBQ with no success. Looks like it may never happen. It's too bad the credit card payment went through so quickly after the cleaning, or I would have withheld/disputed it. The cleaning job was decent, and I would have considered hiring them again, but they broke my BBQ. Bottom line - They got my igniters too wet on our FireMagic and broke them, and they aren't making a honest effort to repair them. Think twice before hiring BBQ Pro - especially if you have an expensive BBQ.

Floyed arrive at 9:30 as scheduled, informed us that he will start work. When he was done he, knocked at the door and informed us that he is done. He was very profession and courteous. He cleaned the work area and put the cover back on the BBQ. Most definitely we will use Barbeque Pro next year.