We hadn't had our BBQ professionally cleaned in 10 years. Don't judge; I didn't know there was a professional service available. We only cleaned it ourselves and it took 3-5 hours. I discovered BBQ Pro while doing some research on how to clean a BBQ thoroughly. They have fantastic service. James and Fernando picked it up to take away and in 7 days it was ready to come home. Unfortunately, they couldn't drop it off while we weren't home, as we are completely gated, so we arranged for another date and time and both James and Fernando arrived promptly, and even changed out our old wheels for new ones (we purchased new wheels but didn't have a chance to change them). They attached our propane tank, fired it up to make sure it was in working order and gave us a few tips on keeping it clean. Not only was the cleaning service great, the customer service was just as great. Thank you James and Fernando; you're both professional, efficient, friendly, approachable and committed to providing service above and beyond your call of duty.