Foam Insulation of a Side split with a low slope
- Approximate cost of services:
- $0.00
- Company Response
Thanks Gord for the review. It sounds like Greg was having a bad day. He is still employed with us. In response to your issue of extra charges I have to say that in our defense, the quote was done by Greg himself who measured up the attic from outside measurements only. As we did not have access to the property inside. This meant that the attic ductwork and also the additional thickness requested around the perimeter soffit areas were not in on our orginal quote. Alll of our quotes do have a standard clause on the bottom that the meaurements are to be confirmed at the time the spray crew shows up. In a market that is as competitive as this one, we cannot build in any extra margin for unkowns. All of our quotes are based on the actual board feet of foam installed and if it is more than estimated, our Crews must inform the client before proceeding. While we appreciate that you are a reasonable Client, unfortunately some are not and therefore we have to have agreement when differences in scope of work occur. It is not about putting a gun to a Customers Head and holding them hostage, it is simply a matter of ensuring both parties are happy with the job being done correctly at a fair price. Like you we want to build long term relationships and earn your trust. Thanks Again. Andrew.