Energy Crew Moving & Transportation

I recently used the services of Energy Crew and they were amazing! They were very professional, friendly, punctual, and the best part of all of it was I paid exactly what I was quoted. I highly recommend Energy Crew to anyone out there looking for this service. Thank you again to your company for making our move stress free!!

Service was great, all my stuff got there on time and undamaged which was great as I've had bad experiences in the past . Would recommend and def will use again in the future.

I recently used Energy Crew to help move my uncle from Toronto to Ottawa. We were very pleased with their service as they showed up on time, the price we paid was very close to the estimate and they were very careful with my uncle's furniture. They were also a very nice crew! Overall, I have zero complaints and plan on using their services again in the future. I would definitely recommend this company to anyone looking to move!

As a recent customer of Energy Crew Movers, I do not recommend their services.

We arranged our move through Energy Crew, who provided an estimate for their packing service (+ supplies) and their moving service based off information, photos and descriptions of the contents of our condo. The estimate came to about $500.

From the get-go the communication was poor. I had to repeatedly follow-up by email as I was not receiving any responses. This should have been a big warning sign. Not all my questions were answered either.

Side note: The website says you can get 3 movers for the price of 2 if you book before the 25th of "any month", but upon inquiry, I was told that was only for winter months (even though it does not say that on the website and I booked in early March, which is Winter). Be warned if this is a selling point for you: it is false advertising.

My wife and I were out of country, so we arranged for my dad to be at our place during the move. He took the day off and came over on moving day and waited. No one showed up. An hour later we still had not heard from Energy Crew, and their phone number goes straight to a machine. After multiple emails and messages, they got in touch an hour an a half after the movers were supposed to have arrived and said the truck had been in an accident. Their rep said a replacement crew would be there in an hour. Over an hour later, still no one. They said they needed another hour for a crew to show up. Finally it was suggested we reschedule the move. My dad took the day off work for nothing and now had to take off another day.

As a result, Energy Crew said our packing service would be free. This seemed reasonable.

Before the movers came the second time, I emailed asking if there was anything we needed to prepare on our side. We were told no.

When the movers arrived on the new date, they did not bring any packing supplies, saying we had to provide them. After finding the email that clarified the cost of the supplies they were going to bring, they admitted their mistake and went back to the office to get the supplies. Turns out I would have to pay for the extra time here because of their mistake too.

As a result, they said the supplies would be free as well.

After the move was complete, the bill came out to be nearly $100 more than the estimate for the move + packing (even though the packing estimated at 1.5 hours and the supplies were supposedly free). My dad paid them because we were out of the country and I emailed Energy Crew asking if it was right, and how it could be that we are paying more even though we should be receiving a promised discount.

They apologised yet again and the rep said he was going to look into it that evening and send me a breakdown of the invoice that night.

One week later and I have heard nothing. I sent them this review before posting and suddenly they got back in touch and admitted they made a mistake and refunded the time spent on packing. Hardly trustworthy.

On top of this, when we got back to Canada we went to our storage locker and found our mattress was not wrapped (we were never offered) and was just moved with the sheets still on it. They are torn and greasy. And the movers dumped a bucket of cleaning supplies sideways on top of the mattress, with a variety of cleaners leaking out and soaking into the mattress.

TL;DR - AVOID ENERGY CREW MOVERS.

Quote based on the website questionnaire was terribly wrong - we ended up paying more than twice the Quote. Also the Quote was based on 3 movers; 2 were sent and the hourly rate was the same. Lead hand tried to tell me we were getting a discount because he did take a small amount off what he said was the total cost. The final price was still more than twice the quote. Do NOT expect to pay the amount quoted nor the number of crew - Do not believe their "3 for the price of 2" promotion on the website. In fact our quote came with "Crew - 3 Movers". It wasn't so. The 2 crew members were punctual and worked reasonably quickly, were courteous and somewhat careful (a couple of items were damaged). I would DEFINITELY move with a different company next time because of the mismatch between quoted cost and actual.

Good Afternoon!

I don't usually write these...but I had such an outstanding experience with my moving crew on Saturday that I just wanted to put in a good word for those guys!
I'm awful with names so I won't even attempt to remember (sorry guys), but right from the start they were respectful, efficient, good humored, and a pleasure to deal with.
This whole moving business is never fun, but they made it seamless and easy.

Hopefully I won't have to move again anytime soon...but if I do I will be definitely going with you guys again.

Cheers!

Tanya Solonyka

Ps. I'm attaching a picture I took for my 5 year old son who was sad he didn't get to see the truck. They were good sports and let me take one of them. :)

I couldn't thank Energy Crew enough for the quick and easy move. Booking was easy. They sent me an email to confirm the day before so I didn't have to call. And on the day of the move three movers came, David and two other guys (Sorry i couldn't remember their names). They were very polite and they started working right away. We moved from an one bedroom apartment to a two bedroom apartment. The move was completed in less than 2.5 hours. Everything was perfect nothing was damanged. They even got to the new place much quicker than us. When we got to the new place they have already spoken to the super and were loading things up in the elevator. It was a stress free experience for us and we couldn't be happier. I would definitely use Energy Crew again and again for their hard work and honesty. To make it even better their price is very reseaonable. Thank you so much Energy Crew.

Energy Crew was awesome! They were on time, the guys who did the move were careful with my stuff, knowledgeable on how to move it, and efficient. I could not have had a better experience! 10 out of 10 all the way!

I just wanted to share the great experience we had using Energy Crew movers last weekend for a condo to condo move in downtown T.O. I spoke with Treigh prior to booking and he answered all of my questions and made me feel comfortable. The day before the move,I got an email from the company confirming. I was impressed with this because I usually have to call myself to confirm. The day of the move the crew arrived early and were ready to go at the appointed time. Dave and his crew were friendly, considerate and completed the job in a timely manner. They worked hard and fast. The company estimated the job would take 3-4 hours and they were done in 3 and a half. The cost was quite reasonable. They even provided 3 movers for the price of 2!! I would recommend Energy Crew !