I moved this summer using Energy Crew on the recommendation of a couple of friends. I thought it would be a smooth and easy day, based on what I had heard from friends who were happy with their service. It turned out to be a frustrating experience that is still unresolved, 5 months later.
- they showed up an hour early, and we were unprepared. we ended up moving much of our belongings ourselves as a result.
- they offered 2 wardrobe boxes for our clothes, which were actually not provided on the day of the move. we ended up moving all of our clothes ourselves.
- we requested moving blankets for some of our furniture, which were not provided on the day of the move.
- we paid for 3 movers to help us with all of our boxes, and 2 of them ended up standing outside the truck arguing while 1 guy unloaded.
- we paid almost twice as much as we were quoted (for moving less).
- the movers were careless with our belongings - lots of damage to furniture and boxes
- TERRIBLE customer service. I filled out my damage claim form months ago and have left repeated messages for Treigh, the manager.
The move was quick, but they damaged a lot of our belongings. I'm still chasing them for damage insurance. They never answer the phone or return calls. I wouldn't recommend this company to my worst enemy.
- Approximate cost of services:
- $600.00