I appreciated Metalex's quick response to my comment. They took care of the matter right of way. Now that my front entrance doors look and feel as 'completed', I am a happy customer. I would like to think my experience is one of the very few cases that fell through the cracks in Metalex's long good record, and that they do valued their customer's satisfaction highly.
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I have a security front enclosure and back security gate installed late last year. The installation didn't go smoothly. First, the factory got the door measurement wrong, then parts were missing, one thing after another. However, Metalex staffs were wonderful in trying to solve the problems. It took them four trips to finish 98% of the project. I feel bad for them and agreed to pay the full payment, and Metalex agreed to come back to finish the remaining 2% of work on the front entrance. It has been six months now, they didn't show up, didn't return my emails, when I called them, they said it is not their department to schedule the works (whereas before they would yell across and get things done).
The doors are very nice, but don't pay up unless the work is totally done!!!!
- Approximate cost of services:
- $13,228.90
- Company Response
Hi Lillie, Thanks for your updated review, when I heard that you were not totally satisfied I was in shock, we always strive for 100% satisfaction and when we spoke on the phone I realized that you had a couple of incomplete issues. I'm happy that we were able to resolve this and make you satisfied. it means a lot to us. Regards, Tom