Miracle Movers

Moving & Storage
16 Munition St. Toronto ON M5A
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90%

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Reviews for Miracle Movers

Average customer rating:
9.3 10 (942 reviews)

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RBK
RBK
1 review Toronto, ON
0/10

1 bedroom move

Miracle Movers, lets see:

1) Showed up hours late
2) charged 3 times the quote
3) Added "charges" without any consultation.
4) Asked for their money while my stuf was still on the truck.
5) Charged for "stairs" for stepping down two steps to the side walk.

Whatever you do do not hire these "movers"

Approximate cost of services:
$600.00
2 of 2 people found this review helpful.
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Company Response

Dear Mr. or Ms. RBK,

I would like to be able to address you more personally but unfortunately, you didn't provide your name.

With reference to your review in HomeStars, dated December 7th, we would like to thank you for bring your issues to our attention. We value your input as we consider customer's feedback the best way for improving any kind of business, and especially our business.

Our company, Miracle movers, always does everything in its power to resolve any and all problems and we see the resolution of problems as a matter of urgency. Unfortunately, I do not have adequate data to resolve your problem. I would need your Reference Number to provide you with a more accurate and detailed analysis of your issues. I will however do my best to address the matters raised by you.
1. According to our policy, we always alert the customer both, at the time of booking the move as well as on our website that the move can be delayed as the exact arrival time depends on many and various factors such as traffic, weather condition etc. In case of a delay we always make every effort to contact the customer in question and inform him of the delay. (please see the FAQ section of our website for reference)
2, 3. Regretfully this issue may not be addressed in the absence of more information about you( name, ref number, moving date).

4. Also, I need to quote from our policy that all payments are due prior to the truck being completely unloaded - this information is again part of the booking confirmation as well shown on the company website FAQ section - Please follow the below link for more details: http://mmovers.ca/faq.php

5. Stairs are subject of extra fees and are being carefully considered by company against the staircases structural complexity, amount of heavy items and number of steps. Please don't forget that the moving is a human-based service!

Please note that our written and verbal booking confirmations as well as our website make mention of all above-listed points.

In turn we would be grateful if you could send us the email with the detailed information about your move (name, reference number, moving date) at xsmirnoff@mmovers.ca and I will be more than anxious to try to resolve your questions and concerns.

Kind regards,
Xana Smirnoff

Rebecca
Rebecca
1 review Toronto, ON
10/10

moving

I would like to tell about my last move. We had an excellent experience with Miracle Movers. They responded to our last minute request on last Saturday because someone else had dropped the ball on our previously scheduled move. Team was punctual as it was very important for us. All were friendly and courteous. These are experienced skilled movers. Nothing was damaged, and the costs were very reasonable.I will use them again on my next move.

Rebecca B.

Approximate cost of services:
$595.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for a feedback and we are sorry for the delayed response. We will be happy to assist you once again in the future.
Best regards,
MM Customer Care Team

Vincent, Mississauga
Vincent, Mississauga
1 review Mississauga, ON
10/10

Moving service

Few weeks ago I received a terrible news from my land lord, that I had to move out from my condo on the day of my birthday.
I have already labeled it the worst birthday ever, then I saw that the movers were 15 minutes late.
BUT the 2 guys from Miracle MOvers were so professional, highly organized, careful to my belongings and in the same time nice
and friendly that my move toke even less time that I have been estimated.
I would definetively recommend to all my friends Miracle Movers, they were amazing!

Approximate cost of services:
$320.00
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Company Response

Thank you! We were happy to assist you.

Best Regards,
MM Customer Care Team

Moore, Toronto
Moore, Toronto
1 review Toronto, ON
0/10

Movers

Though my move seemed to go well and timely, I soon found that one of my boxes was missing. When I called to ask if the movers found anything I was mistreated on the phone. Immediately the guy started in on how I can not accuse the movers of steeling, and that it was not their problem and that it was my fault, even though I hadn't even fully explained the situation. Obviously they have dealt with this before. I tried to explain that the truck was continually watched when the mover were inside at both the pick-up and drop-off locations, thoroughly checked when the move was completed, that I had gone back to the pick-up location to double check, talked to neighbors, and contacted the new buildings property management. All I wanted to know was if they had found it. I am incredibly upset, not only because an entire box of my belongings is missing, but because of how rude and confrontational they were. I don't feel that the situation is resolved but now they will not return any emails or phone calls.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback,
MM Customer Care Team

Marika in Toronto
Marika in Toronto
1 review North York, ON
10/10

Moving

MiracleMovers had arranged a fairly complicated move for us : a three-way delivery. In addition, this was an emotionally difficult move as we were moving our very elderly mother/mother-in-law from her apartment into a nursing home.
I just wanted to say "thank-you" on behalf of our whole family. It was a pleasure dealing with this company for the arrangements. They were flexible, knowledgeable, friendly and reassuring. The two men and the truck arrived right on time (actually, even a few minutes early). They had all the equipment needed. They were helpful, responsible and very polite.
The company's charges were reasonable and everything got done in good order and good time. Thanks to all for a move that made this process so much easier. I will be recommending MiracleMovers to friends and family for any future moves.
Best regards,

Approximate cost of services:
$290.00
1 of 1 people found this review helpful.
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Company Response

Thanks for your kind appreciation! Been a pleasure assisting you with your move.

Jaden in Mississauga
Jaden in Mississauga
1 review Mississauga, ON
0/10

Moving from a 1 bdrm condo to a house

When I contacted Miracle Movers they were very courteous on the phone and assured me that the very few contents in my 1 bedroom condo would be an easy straight forward move into my new house. I blindly believed them. That was my first mistake! I was given a quote and they estimated that it would take 3-4 hours to move. I had moved the year prior to that, with the same contents and it took a total of 3 hours from Barrie to Mississauga. So I thought we were good. Well, first of all, one of the guys had BAD B/O! The two guys took they time and carried one small item at a time. I realised they were wasting time, so I inquired as to the hold up. They had an elevator designated to them, but it took them half an hour everytime they took a load to the truck. I called the office to complain about the fact that these guys were wasting time and that since I was paying by the hour, it was not an honest thing to do. The manager said that he would look into it and call me back. he never did! I got a bill for $678, for something that should have cost $450. When I called back to the office, they were of no help whatsoever. I was charged $10. for each roller that they used (which they took back), $10. for each item that they shrink wrapped, and other eroneous charges for nonesense. I WILL NEVER AGAIN USE THIS COMPANY. THEY ARE A BUNCH OF RIP OFFS. IF YOU WANT TO GET SCAMMED, THIS IS THE PEOPLE TO DEAL WITH. I wrote a letter to the BBB about this incident.

Approximate cost of services:
$678.00
4 of 4 people found this review helpful.
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Company Response

Hello Jaden,

I'd like to ask that you email or call me at 416-855-3068 to have the matter looked into as I am unable to pull up your booking with us based on this review posting date and your name on Home Star.

On a separate note: extra charges (charges that are coming on top of the hourly rate and the one-time fee for travel time, gas and insurance) are:
a) made aware to the customer at the time of booking the move
b) are again reconfirmed by the foreman of the moving crew before the job is even started and listed in the contract.

The company, at its full discretion, may offer extra services i.e. wardrobe boxes, furniture shrink wrapping, floor runners at no cost to stimulate the sale however, if charges are to be applied, these are made aware to the customer up front when booking the move!

As a company we understand and value the impression our employees are having on our customers, the image left by the moving crew is precious and looked after. I can hardly believe our movers deliberately wasted your time and even harder can believe the dispatch, when notified, did not take action. I therefore urge you to contact me directly and assist in this matter further investigation.

I do look forward to hearing from you either via email or phone or here, on the Home Star pages.

Thank you,
Eugene Falcetti

RN, Toronto
RN, Toronto
1 review Toronto, ON
0/10

Moving a one-bedroom apartment

Showed up late, made me pay a parking ticket, overcharged for materials and 'stairs', damanged furniture, refused to acknowledge emails until threatened Better Business Bureau. . . total, jerks, rip off, slow service. . . STAY AWAY!!!

Approximate cost of services:
$679.00
4 of 4 people found this review helpful.
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Company Response

Hello RN,

I’d like to take a minute of your time and addressed the issues mentioned in your communication.

a) A has been a common rule in the moving business since its foundation that the customer is making sure the moving truck is able to be parked at both locations: pickup and drop off. Though we understand it is sometimes impossible meet this request and not park illegally, we still do not feel responsible for any parking tickets that may be issues and relay this responsibility on the customer. When a customer is notifying us of eventual parking issues that they want to avoid, we automatically add a $60 flat fee to the estimated total to compensate for eventual tickets.
b) Stairs are subject to extra fees and are being carefully considered by company reps giving out estimates over the email or phone. The company is very straight forward about this and unless a customer is deliberately silent about the presence of any stairs or impediments as well as excessively heavy items, the extra fees are made aware of and explained to the customer before the move has even been booked.
c) Though our personnel is properly trained and equipped with protective gear (moving ads) damages will on infrequent occasions occur. We have the basic moving insurance included in all our rates and are also offering optional replacement value insurance to all our customers. If there is a problem and an item is damaged, a simple claim form is completed and submitted for a refund based on the purchased insurance. I invite you to contact me directly with your reference number – we can still work on this and refund you if that is the case. I want to stress that the company has no issues recognizing a problem when caused by the its personnel, however we refuse to engage the insurance when a customer wants to profit and is dishonest making phone calls and inquiries and throwing threats at us just to intimidate and obtain the desired compensation when no damages have actually been caused by us.

I’d be happy to address the matters behind the your final words, however find it totally impossible due to absolute lack of details. I want to apologize for any caused inconveniences and will be happy to hear from you at your earliest convenience

Thank you,
Eugene Falcetti
416-855-3068 / efalcetti@mmovers.ca

I HATE MIRACLE MOVERS
I HATE MIRACLE MOVERS
1 review South Porcupine, ON
0/10

MIRACLE MOVERS - TORONTO

- They showed up 2 hours late for my move! They ignored my calls!

- Movers were slow: one small box at a time

- They threatened me. MOvers smelled of alcohol

- They charged more than the agreed price

- They drove away with my stuff and arrived 1 hour later (2o min drive)

Please do not use their service. Pay more for a better reputable company. If you don't like them - check them out at the better business bureau!!!!!!!!!!! Also know as "canadian movers".

-

Approximate cost of services:
$700.00
3 of 3 people found this review helpful.
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Company Response

Thank you for being open with us.
MM Customer Care Team

LouLou in Toronto
LouLou in Toronto
1 review ,
0/10

Condo Move

The 2 man crew arrived right on time; however things quickly went downhill...
- They were extremely slow. It took them 7 hours (!!) to complete a 1 bed apt to 1 bed condo move. Dedicated elevators were at both sites.
- Unethical behaviour - The truck left 20 minutes before we did but they arrived 20 mins after we arrived at the new site. No explanation given.
- Did not honour their commitments. No basic moving materials such as hallway runners to protect flooring, tools, dismantling items, etc as per emailed instructions.
- Dispatch was verbally abusive when I challenged them on the length of the move and lack of materials. I refused to pay and threatened to call the police. They finally reduced the amount by $150 (approx 3 hrs of work).
They turned an already stressful day into a complete nightmare. Please stay away from these movers!!

Approximate cost of services:
$550.00
4 of 4 people found this review helpful.
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Company Response

Thank you for a feedback. It helped us to get better. And we will be happy to prove you that by assisting on your future moving projects.

MM Customer Care Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Miracle Movers

Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.

In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.

At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!

We're social:

https://www.facebook.com/mmovers.ca
https://twitter.com/MiracleMoversCa
https://www.google.com/maps/place/Miracle+Movers

CATEGORIES
Moving & Storage
SERVICES
Residential moving services. Packing services. Local moving. Long distance moving. Cross border moving. Office relocation. Furniture packing. Packing supplies. Storage. Last minute moving. Flat rate quotes.
WEBSITE
https://www.miraclemovers.com/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
75
PAYMENT METHOD
Visa, Master Card, AMEX, Interac, cash
MEMBERSHIPS
IAM, BBB, CAM
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
2 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
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