Miracle Movers

Moving & Storage
Toronto ON M5A
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Reviews for Miracle Movers

Average customer rating:
9.3 10 (968 reviews)

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krizia in toronto
krizia in toronto
1 review Granville, MA
0/10

Worst moving company ever!

Awful moving company. Did not have a good experience with this company. They were an 1.5 hour late causing problems with the scheduled elevator times . This was the worst moving company ever ! . Our move was close by so we moved most of small stuff and only left the big furniture(1bed, 2 couches,2tables.1 computer table, 3 cats towers) but it took 2,5h. I'm pretty sure most of these google reviews are fake and I would NOT recommend this company to anyone!They were non-apologetic and didn't seem to care. It took so much longer than we thought and charged too much. When we complain ,they offered us 1/2hour refund . It has been almost a month and we still have not received the check they promised send us. They just asked us to delete negative review so bad. Terrible moving company ever!!!!!

Approximate cost of services:
$300.00
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Company Response

Allow me to start with relaying our sincere apologies for the inconveniences caused by the delay of our moving crew on the moving day. I want to assure you that once your complaint was received we did our best in trying to restore your confidence in us. We decided to refund you the expenses for the extra 1/2 hour consumed on the move as a result of our delayed arrival. However the preparations of the refund check and the subsequent mailing took time. At this moment all paperwork was completed and our records indicate the refunded amount was cashed. We do hope this helps restore your trust in our moving company. Please, once again accept our sincere apologies for the inconveniences caused by the unfortunate delay. We do not claim to be perfect and every negative experience is viewed as an opportunity to improve the quality of our services. We do not ask you to delete your negative review as it was a good lesson for us. At the same time we still hope you will update your reviews to reflect that the conflict was resolved to your satisfaction.

Best Regards,
Diana Miller,
Miracle Movers Quality Control Manager

Katrine in Woodbridge
Katrine in Woodbridge
1 review WOODBRIDGE, ON
10/10

Awersome move!!!

I had great experience with Miracle Movers a week ago. I was moving from Mississuaga to Woodbridge and I am completely satisfied with provided service. Well, movers were 5 minutes late, but I think I can forgive them:). The guys were very professional, courteous and helpful. These guys have taken great care of our items and all our belongings were safe. The moving day usually is stressfull but I just enjoyed it. My hursband told that the driver is very proffesional one.
Price I think was very reasanoble.
Thanks for the great move and I highly recomend them.

Approximate cost of services:
$0.00
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Estelle Weir in North york
Estelle Weir in North york
3 reviews NORTH YORK, ON
0/10

Moving from apartment to Loft

Well let me start by saying that the overs showed up an hour late and that was the best part. They dragged my sofa along the ground chipping the wood legs, when everything was finally moved out we followed them to the new Loft which was about a 7 minute drive. We discovered them parked in a lot a long the way just sitting there burning time i guess to make more money. When we got to the loft and they discovered there were stairs which i had told the booker when i first called to book the move they tried to lock my belongings on the truck and refused to call their head office. I had to stay on the truck myself so they would not drive away with my things. My realtor, brother, friend and 65 year old mother ended up taking things off the truck while i handed things out. Mu poor mother had to pay them off another 300 dollars to keep them from leaving with our belongings. They just stood there and watched us struggle. Totally unacceptable. When i called to complain nothing was done and no one ever got back to me. Stay far away from these criminals.

Approximate cost of services:
$600.00
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Company Response

Dear Ms. Weir. We would like to reflect on this complaint however to do that, we would need you to give us more details on it i.e. your booking reference number or the move date. In the meantime, please accept our apologies for the inconveniences caused during the move. Best regards,
E. Falcetti

Marino in Markham
Marino in Markham
3 reviews MARKHAM, ON
10/10

Moving household goods from Toronto to New York

I hired MM end of June to move household goods of my son and his colleague from 2 locations in Toronto to an apartment in New York City because their price was quite reasonable and reviews for them at this site were better than average. My son and his friend are both doctors going to NY for 1-year fellowships. MM's customer service prior to the move was quite good. They were responsive to my concerns and worked with me all the way. I accompanied my son across the border in our car. MM undertook to deliver the goods within 2 days of pickup. Because of US's immigration laws, my son needed to have crossed the border and delivered a copy of his Visa to the truck driver to enable the goods to be carried across. Although the truck was only an hour behind us, MM had the facility to receive and convey a fax from US Border Control (sent at our request) to the truck driver. Everything went according to plan. Ivan, the truck driver, was constantly in touch with us over the phone. Except for the hitch at the start when the MM truck arrived about 2 hours late for the pickup, everything up to delivery and signoff went pretty smoothly. I have to commend Ivan's professionalism and demeanour. MM gave me a discount on the hourly rate to make up for the delay. Even the 2 labourers MM hired from NY to transfer the goods from the truck acted professionally inspite of being hampered by some construction work that was going on in the apartment in NY. Ivan kind of reminded us of Ed Norton by way of looks, demeanour, and speech, and we were thinking that he would make a good Ed Norton double. Since then, I have been singing MM's praises to all and sundry. It will be their door I will be first knocking on the next time either I or someone close to me wants to hire a mover.

Approximate cost of services:
$2,600.00
What could this company do to improve their services?
Arrive on schedule
Any advice to offer fellow homeowners facing a similar project?
A professional, reliable and economic company worthy of trust for an efficient and effective move.
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Sarah in Toronto
Sarah in Toronto
2 reviews Toronto, ON
10/10

Toronto-to-Mississauga move

The move went smoother than I could have hoped for!! I've used other movers in the past, and they haven't come close to the service I received from Miracle Movers! I scheduled it pretty last-minute; they only had 3 days notice. But they were incredibly gracious and accommodating. The 2 movers arrived 15 minutes early, were exceptionally polite, and they moved FAST! I've moved 7 times in the last 10 years, and not a single move went as flawlessly as this one did! Thanks!!!

Approximate cost of services:
$400.00
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miraj rahman in York
miraj rahman in York
1 review YORK, ON
0/10

Moving

Scheduling agent didn't listen to needs and sent a truck too small. Original estimate of the move (for a 2 bdrm apartment), was 4-6 hours (given that everything was packed in advance). The move ended up taking over 12 hours and a number of furniture items were broken. The movers were slow, took a lot of breaks, and made excuse after excuse for the length of time the move was taking. The movers even held our items for ransom...refusing to unload the truck until they had cash-in-hand in advance. We even ended up having to help the movers load and unload the truck to try and get it done faster. Hands down, the WORST experience of my life. Do NOT USE these guys - you WILL get screwed.

Approximate cost of services:
$1,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Miracle Movers

Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.

In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.

At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!

We're social:

https://www.facebook.com/mmovers.ca
https://twitter.com/MiracleMoversCa
https://www.google.com/maps/place/Miracle+Movers

CATEGORIES
Moving & Storage
SERVICES
Residential moving services. Packing services. Local moving. Long distance moving. Cross border moving. Office relocation. Furniture packing. Packing supplies. Storage. Last minute moving. Flat rate quotes.
WEBSITE
https://www.miraclemovers.com/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
75
PAYMENT METHOD
Visa, Master Card, AMEX, Interac, cash
MEMBERSHIPS
IAM, BBB, CAM
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
2 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
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