Arby Cartage

Moving & Storage
Brampton ON L6V 2H6
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Marsha  in Toronto
Marsha in Toronto
3 reviews Toronto, ON
8/10

House move

I moved from a house to a condo. I was disorganized and they were wonderfully helpful. In general I recommend them very strongly. One caveat: pack and wrap everything yourself. I've only now discovered that my two high end sewing machines were damaged and are missing pieces. It's my fault - I'd thought it obvious that you would lift them by their handles and not tip them. They were tipped and parts spilled out and neither of them work. Sadly, due to work and travel I've not had a chance to use them til now, and it's too late to claim the damage, so I'm out many hundreds of dollars in repairs and replacement parts.
So: absolutely use them for a move, but move anything delicate yourself and assume nothing.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Marsha I'm very sad to hear what happened. Our guys should have checked the drawer of the sewing machine. Sometime when we pick up an item and walk up the ramp it becomes a bit hard to keep an item level since there is 20-30 degree angle. Thank you for letting us know about your issue.