A company that does not care after they collect your money
I had Javier and his crew install interlocking in the front and back of my house last year. I would say that overall I am satisfied with the workmanship, but I had some questions after the work had been completed and paid for. I emailed Deborah 3 times a month after the work was complete. These emails went out on June and July 2016 and still have not received a response. My questions were simple and I was not placing blame on their workmanship so a quick response would be reasonable to expect.
My last email was about the dark grey concrete steps that were installed (just over a year ago now) where there was damage to. It looks like the paint or whatever coats the steps chip off over time so I wanted to know what product(s) I could use to fill it. I also attached pictures for reference. It would be nice to have received a reply.
The company was fast when they wanted my money, but zero customer service skills once they collect and as a result I would not recommend them to friends and family.
- Approximate cost of services:
- $18,000.00
- Company Response
we present our apologies for any inconvenience that is presented to you would be grateful that you have a little patience since this year the weather did not help us, in reference to your stairs, the problem comes from the factory, we will try solve it. thank you for your patience.our company always takes the time to maintain a good relationship with our clients. I have book Javier to visits you and resolves any misconceptions and misunderstandings. Thank you!
Jb Landscaping & Interlock Inc.