Went into Speers flooring on Saturday Feb 22 and we were helped by a very nice employee there (don't recall his name but he has long black hair). He took the time to explain to us what the different types of flooring available to us for our specific needs and was helpful in answering any questions we had. Fantastic customer service...until... 2 days later when i went to return some floor samples & a different male employee was there working behind the counter - he was rude when i asked a question regarding flooring. I guess it is a hit and miss when it comes to good employees. Nevertheless, since our previous visit was so good - we are not going to let the rude employee stop us from going back or referring friends. We just won't deal with that specific employee (I wish I had his name but unfortunately I made a quick dash out of there).
- Approximate cost of services:
- $0.00
- Company Response
Hi Lynn
Thank you for your review of our service . The fellow blessed with the long hair that was very helpful to you was Wayne Redwood . Thank you for referring your friends and for giving us a second chance by allowing us to visit your home and allowing us to provide a detailed wriiten quote for your hardwood flooring and tile project . We hope that we were able to answer your questions and also hope that our written quote is detailed and is useful whether you choose to deal with us for your project or with another firm . I have personally had a chat with the fellow you returned the samples with and he understands the importance of excellent customer service and feels bad that he was not up to our standards that day . Thanks again and I understand the Web Site Home Stars allows you to change your rating for the better or worse if you choose to re-evaluate us us based on on additional services rendered . Sincerely Peter Ricci & Vince Ricci - Owners of Speers Flooring