Taps & Stone Kitchen & Bath Boutique

We recently underwent a complete reno of our master ensuite bathroom. We purchased vanity, faucets (shower, tub and sinks), tub, and toilet from Taps and Stone. We spent over $6000 at the store. We waited over 2 months for the 60" vanity to be ready for pick-up although we'd been told it would be 2 weeks. We had to do all follow ups for the status of the order. Finally, the day came to pick up the vanity which was pre-arranged. We arrive to learn no one was in the warehouse to load it and Tom wasn't sure if we would be able to get it. The owner did ultimately load it for us and we were on our way.

After unpacking it and taking it upstairs, we realized it was 72" instead of 60". And, our bad, the invoice had been scratched out from the 60" and replaced with 72" and we were charged for the bigger unit. We called Tom and he indicated that the vanity was not available in 60" and that he would inquire about giving us money back. The 72" meant we would have to pay for the toilet to be moved. We proceeded with the reno making the most of the larger vanity and the money we'd lost. However, we still wanted to discuss the offer of money back, hoping to defray some of the additional costs of having to move the toilet. We did not hear back so our contractor spoke to Tom again who said he would let us know within 2 days. Nothing. Next Jim the owner was engaged. He said he would have come and picked up the vanity had we called (which we did) and we could have picked another. This option was not given to us by Tom and the offer came too late in our reno process. Jim told our contractor he'd give us a $500 store credit but he told my husband we could get 10-15% on our next order! We have no future bathroom renos planned and would not consider using Taps again in any event. Short sighted, Taps. You lost a good customer and all referrals we may have given. I gave a rating of 2 as the materials are lovely but the service experience has been very poor.

Cost is based on what we spent at Taps. I needed lighting, and accessories (toilet roll holder, towel racks). Being a big box store I was expecting to get ignored but my husband and I were pleasantly surprised at the service. Service people were very attentive. In the Boutique area, the CSR was very helpful making suggestions and design ideas based on the design of the bathroom. Pricing was not cheap but certainly in line with the market and we found a design that was very unique. The installation was completed about 4 years ago and the materials and products still look and perform as brand new.

I was in the market for a new bathroom sink and visited this store with my sister. My sister's first remark when we entered was that the floor models were so beautiful. She's right - the sink floor displays that they had were so lovely. Jim helped me choose a sink that was within our budget that I liked. Unfortunately my husband and I decided to go with a different design for installation (my husband wasn't too crazy with what I purchased), but I would definitely visit this store and speak to Jim again for any future renovations. He is very knowledgeable and helpful.

I was very impressed with Jim and Taps & Stones. He made great suggestions that helped with my design and delivered everything on time and on budget. It was a pleasure working with them.

Jim could not have been more helpful to me. He was polite and professional. Followup was especially good. I bought a toilet that once I got it home I realized that it did not fit properly in the bathroom. At the same time I had to be away for a while and did not have time to return it. When I got back, Jim exchanged the toilet at once.

the service I received at Taps and Stone was exceptional. Both Jim and Tom showed that they actually care about their customers and follow up on everything. I have already recommended them to three other friends