HANDS-DOWN THE BEST SERVICE EVER!
I use HomeStars a lot to search out reputable trade work for our new home. I was sure that I would find someone capable of installing new carpet on our basement stairs. After contacting 4 other top-listed carpet installers on HomeStars, Mark @ Vitorious was only trade to come out to the house and physically quote. The other 3 top rated companies resisted coming out due to the small size of the job . . . but I guess that's why Victorious has such outstanding reviews!
Mark and his team at Victorious were exceptionally outstanding to say the least. Communication through e-mail and phone, follow-up phone calls, sales skills, friendliness throughout the sale, knowledge of product, fairness, professional and cleanliness, were all amazing talents that Mark and his team exude. We even received a hand-written thank you letter in the mail afterwards!!! A small personal touch, I'd never expect.
Victoirous flooring goes ABOVE & BEYOND your expectations and really does know how to treat you like a customer. We will be referring all of our family and friends to Mark and his team at Victorious. Nothing but good things to say. Don't hesitate to call Mark, you'll be surprised with the level of service provided.
Great job guys!!!
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Nothing. Above & beyond service level. Felt like a VIP throughout the entire sale!
- Any advice to offer fellow homeowners facing a similar project?
- Don't waste time with other companies. Big or small jobs, call Mark at Victorious flooring.
- Company Response
Hi Steve,
It was a great pleasure dealing with you. We do see these size jobs as a big opportunity to meet each other and show you how passionate we are with our business without limitations. Thank you very much for taking your time and writing this wonderful and long review :)