Canadian Tire

the staff there are nice and the prices are afforable, in addition, some of the products price are less expensive than the other competitors. usually, my family will shop at Canadian Tire first before we shop others.

Some packages were open and misplaced. There was no one taking care of this department.There are many part time workeres who are not very helpfull.I would like to see more experieced workers.

Wonderful service, l recommend this place to everyone. They were kind helpful and very understanding.I recommended them to all my freinds. The cost was very affordable.I would do it again. I need to do my bathroom and l will do it again with them.

We are so happy we mastercarft tools and their life time warrenty. Also the customer service and the prices in this store is great, the sale is real and the discount is amazing.

I've already left a message with the store manager. However, I wanted to post something regarding this. I went to the store to purchase a bistro patio set which was on sale (45% off). When I went there, I discovered that the sale had ended the day before. Even before I found this out, Don from the garden centre went to the basement to get the patio set (even though I wasn't sure I wanted to get it). Second, he went to the manager to see whether they will honour yesterday's price. He got the price approved and he even dropped the patio set to the car for me. I was really impressed with the service.

The staff were so helpful with their suggestions for coordinating the furniture, gazebo, and carpet etc for our new outdoor livingroom. It fits perfectly and our friends and family find it quite warm and comfortable. I couldn't have done it better myself!

I purchased a programmable dvd player from this store recently
and many other items in the past and am impressed by the friendly
service and knowledgeable staff. This is usually a reflection of
the store manager's approach to customer satisfaction.

Rain fresh water filter is a good alternative to bottle water. it was easy to install, the replacement filter lasts up to three months. just connect it to the water supply in your home and you get clean water.

I would like to bring to everyone’s attention a change to Canadian Tire store in Ajax Ontario Return Policy.

If you lose your receipt, even if you pay by Canadian Tire Credit Card, you have the statement showing the purchase and the stores duplicate copy of the receipt; you cannot get a refund. All you can get is a Store Credit that *** HAS TO BE SPENT THAT DAY - REGARDLESS OF THE TIME OF DAY. ***

I had previously been a happy customer of Canadian Tire for 40 years who will no longer shop at or have his vehicles repaired at another Canadian Tire Store, ever.

I purchased from the Ajax Canadian Tire store an Arbor for $149.99 and 2 trellises for $14.99 each. Both of which were paid for using my Canadian Tire credit card.

After opening the box, my wife suggested that we return the unit, as this unit would not last and that we should construct a wooden arbor instead. So the unit was repackaged, exactly the same way as it was purchased, Same tie-downs, bubble wrap, and without any scratches, back into the original sealed box.

The Return:
The box, which is 7 feet long, 3 feet wide and 8 inches thick, and weighs around 80 pounds was placed into my truck and driven back to the original store. Now somewhere between buying the unit and taking it out to my truck I misplaced my receipt.
But not to worry I thought to myself, as I had purchased the items on my Canadian Tire credit card so I had proof of purchase.
After lugging the items back into the store, and waiting in line, I explained to the clerk that I had lost my receipt bringing the item back. But that the purchase is on my Canadian Tire credit card

The clerk informed me that they can’t give me a refund on your credit card, the best we can do is a store credit that has to be used today”.

Now it is Sunday afternoon, 30 minutes before the store closes, and the store expects me to just buy something, anything for $206 dollars or lose the refund.

I most likely would have accepted a store credit for use at a later date, as I’m sure I would have spent the $206 over the next month or two, but the only option I have is to spend the money today,

So I ask to speak to her Manager, and after waiting a few minutes, a young man who looks like the stock boy asks if he can help me, I say I’m waiting for the manager, he says he is the manager, So I explain the situation, and he gives the same answer, store credit that has to be spent now.

I now have 20 minutes before store closing. I explain that I’ve never heard of this policy, that I’ve been buying things at the store for years and he states that this policy has been in place for around 2 years. His only option, take the item home and come back tomorrow when you have more time to shop. I explain this is a very large box weighing 80 pounds,
He says that is all they can do, and offers no help in taking this unit back to my truck.

The only reason I shop at stores such as Sears, Canadian Tire, Home Depot etc, is because of the no hassle return policies.

How can Canadian Tire quote to have integrity, when they state I can return a product if I’m not satisfied, then refuse to give me my money back.

How can they say they are ethical, if they have a policy where If someone can not spend an in-store credit of $206 during one day, in this case less then 20 minutes, that I lose my money and they keep the returned item.

How can they say they are honest when I buy something in good faith, with an expected return policy that I've known for the 40 years I’ve been doing business with them, and the product does not meet my needs, that the company can change a policy and not inform the public of such change, neither in the store, or store signage or on your web site or in mailings or in your advertising, only finding out about this new policy after the fact while returning an item

How can you say you are honest, when once I spend my hard earned money, you force me to use my money exclusively in your store, when I want nothing in your store right now.

How can you say you are striving to be Canada’s most trusted company when I’m deceived into thinking you have a return policy, only to find out it’s changed, all the time knowing that US based companies have more liberal return policies, and you have my money and will not give it back to me.

How can you let individual Franchisee’s make local policies that seem to be contrary to a company’s policy or made simply to suit their own ideas of what your company’s policies should be.

How can you condone a policy that does not encourage customer loyalty

Well Canadian Tire, you have lost a customer.

We love this new, convenient Canadian Tire location. The staff are very friendly and helpful. We were recently renovating our basement and purchased a lot of materials from there. We found them very useful and their prices were not too bad either.