I had the best customer service experience at Canadian Tire while shopping for a Christmas gift the other day. I was looking for a very specific item, and had not been able to find it anywhere else. When I asked at other places, I was dismissed with a 'we don't have that'. But at Canadian Tire, when I asked, the floor staff member looked up the item on the computer, helped me scour the shelves in the aisle that is was supposed to be in, and - when we couldn't find it - went upstairs to search the warehouse. After about 10 minutes, when I had given up hope, he returned carrying the exact item that I had requested - he was extremely friendly, said it was no trouble at all, and wished me the best of luck with the rest of my holiday shopping. I was thrilled!