I placed a service call for my dishwasher on Saturday and was given a Tuesday service call between 12-4. Was told I would receive an automated phone confirmation the day before and the technician would call me when he was 2 service calls away on Tuesday.
I didn't receive an automated confirmation so I called Tuesday morning. There was no technician confirmed. I talked to two reps and then a supervisor. Supervisor was to look into it with dispatch and call me back in 15-30 minutes. Had to call him back 1 1/2 hours later and had to leave message for him. When he finally called back he still didn't have any news, 4 hours after my first call. I cancelled. Do not recommend Sears for this service which is unfortunate because every other service I've used them for was good.
- Approximate cost of services:
- $0.00