Initial Estimate for Kitchen Renovation
I wrote a positive review of the store for its products. This review is for getting a subcontractor for a kitchen renovation. Although the in-store employee was helpful in asking my questions, she did not seem as sure of herself re: more complex questions I had but so be it, it's a big box store.
The aggravating part was a Lowes subcontractor was supposed to respond within 48 hours to arrange a measurement of my kitchen dimensions. How hard can that be? Well 5 days later, nobody responded except for a lone voice mail left to me after I had to pester Lowes. After calling back their subcontractor, no response. Also I don't know why Lowes would recommend a subcontractor in the 705 area code given I live in midtown Toronto so contacting the person always involved long-distance charges. If subtrades can't perform simple tasks like returning phone calls for a task that only involves pen, paper, and tape measure, that's sad. Lowes lost my business for the reno. The saving grace was there was no hassle on the refund for the $100 for the measurement I had paid.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- 1) Get better subcontractors. 2) Don't use subtrades that require a long-distance phone call to make.