I hired this service to clean my house. My advice would be to make sure you understand what service you are purchasing. I told them the size of the house (including number of rooms etc.) and indicated I needed a full cleaning. I was told that they would be able to clean the full house in 6 hours (worst case scenario). What i was not told is the 6 hours was divided between 2 people. I felt this was misleading information (even in the invoice this information is not clear). In the end, all we ended up having is a surface clean of the first level of the house. The upper level was done at a very minimal level. The comment about satisfaction guaranteed is not true in my case. When I raised this with Tina, she offered to sell me more services. This option was not to my satisfaction. I will not be repeating service.
I do not recommend this service.
- Approximate cost of services:
- $141.84
- What could this company do to improve their services?
- 1 - This company should be more clear in the service they offer. 2 - They should not offer "satisfaction guaranteed" and not offer to fix the issue OR return the money
- Company Response
Dear Monica,
We have been emailing back and forth regarding this matter.
This was a misunderstanding on both sides. From your description I understood that you were looking for a regular cleaning that is why I gave you a quote of $125.52 plus tax for 6 hours of cleaning. Unfortunately, you thought the quote was for 12 hours of cleaning.
As I wrote in my email, I apologize for this misunderstanding.
I assure you that to avoid future misunderstandings we now ask all clients what type of cleaning they are looking for and that we also make sure that clients understand that the quote is for a total amount of time spent cleaning the house.
Thank you.
Tina Burton
owner
Sunrise Cleanign Services