We have been using Coit carpetfor years. Last night our dog had a substantial accident on our antique rug (of course she chose that one). Despite our best efforts to clean up the mess a sizeable stain remained this morning. We called Coit Carpet, and despite being booked solid for the day, Avery arrived at our house within 30 minutes and cleaned the stain. Unbelievable customer service & this is why I have recommended them to a number of friends in the neighbourhood.