What an awful job. They did not listen to any direction. They just vacuumed the floor once, I assume with shampooed water, did not rinse anything. The floor was left in different stripes, which never became normal carpet. In the end they gave me some paper to sign which I thought was a receipt, however, it was some release of satisfaction with their job. Never hire Sears in Ottawa again! They are not professional company and will never provide any good quality job!