Absolutely horrible company. Called them as my hot water tank was leaking and was under warranty with them. Ladies who answer the phone are no help no matter who you speak to or are really good at pretending they dont. They always have to ask someone else and can't seem to answer any questions. Every single service call charge also has a "truck charge" added to it. Not sure how they expected to get around otherwise, perhaps on foot. The company makes you jump through hoops and invents surprise ways to charge you constantly. Despite my warranty, it would have been much less expensive to replace the tank myself by buying a new one outright and getting a new 7 year warranty with the new tank, which you don't get with Services Plus. They found fault with the old tank, the setup, the room, and tagged us through the local gas supplier to force us to get work done on our home. We had a lovely man from the local gas supplier here and he just shook his head in disbelief. Even he said the company were (insert profanity here-his words). Don't use this company, don't buy from them, don't trust their warranty or their employees (from the phone to the techs). When trying to get the tag cleared, the woman answering the phone was so rude and unhelpful I was in disbelief. Save your money and don't trust this company.
- Approximate cost of services:
- $1,000.00