Abell Pest Control

I am very dissapointed with the service. I had a mice issue and used them to help, is been 1 month and the mice are still there. I called them only to have the same guy come out to the house to advise that he will be putting a stronger poison and i should wait for a month before calling them again. If the problem continues then he would be back with the strongest poison the company has. No traps was placed upstairs just the main level. Now to make matters worst we have the mice upstairs now. I am terrified of mice and thought I was making a right decision by paying to have these problem taken care of and I think I made a huge mistake by choosing this company.

Abell office staff was professional and friendly. The in home technician was personable and knowledgeable. He explained the service and pointers on how to reduce spiders and carpenter ants in our home and what happens on next service.

I purchased an annual residential service package. They did an initial visit/inspection, with regular follow-up included in the contract. I work from home and during the year I don't believe there was a single return visit. Perhaps they did an external inspection of some kind but I doubt it. There was no contact from the company until renewal time. I would not work with them again.

That's it Abell next year I'm going with somebody else your service sucks. My guy who sprayed my house for 2 summer just told me that he's out of commission he hurt himself. That's fine. He gave all my information to the office for fogging my addict for cluster flies. They never bother to call me and this is not the first time that they screw up not return call. Worst service I've ever seen. See ya Abell next summer I'm going with somebody else. FYI I've paid to have my addict fogged part of my plan but I will let it go and never deal with them again thanks but no thanks it's to late now the flies are freezing up there not coming in the house anymore it's useless

Don't waste your time or money with this company! They make you sign a contract, then you never hear from them again. No service papers were ever left upon service call. Never knew when traps were inspected or if monthly service call was even made. Called office 5 times to have manager contact me and then was not very helpful.

This is the worst company I have ever dealt with. I signed up for the one year program. They sprayed the house in July, and it did not make any difference. They were to come again in August and September and did not. I called three times and was told they were short staffed. Guy came to the door when it was raining said he would come back two days later and didn't. Just saw them spaying the neighbours house, but did not come to ours. Should hire sufficient staff, if you can't handle all of your customers, then you should refund their money. Don't tell the customer you will be there on a specific date and not show up. Terrible service.

Awful experience and first time complaint poster. Abell made it very difficult for us to give them a great recommendation. Our clean, well prepared house was ready for their scheduled appointment and they cancelled 30 minutes ahead of time. They showed up the next day and came with equipment that wouldn't work. They showed up the day after and spent about 50 minutes/1 hour to treat a bed bug issue in our 2 storey house. By "they" I mean 1 guy, an entire house, 50 minutes and they didn't even treat the carpeting which is wall to wall in our house.

I was assured by the tech "I'm a professional" so I moved my wife and newborn back into the house after the recommended time. Only to see my wife have about 20-30 bites on her 2 days after and my newborn constantly fussy. Was also promised traps/monitors that were never delivered and the technician seemed reluctant to follow through when asked? I don't believe them anymore at this point. Technician made sure on both occasions they were at my house (once with the broken machine and the other for the rushed job) that they had other appointments to attend... great way to make a customer feel like they are getting a good job.

Technician was polite but I'd rather have a jerk who can do a thorough job that gives my family peace of mind. If you're going to cut corners and rush the job at least have the guts to say that I should call someone else for help. This ordeal has already cost well well over 2k at this point.

I called another company and told them how Abell handled my situation (full details) and the employee told me that it was a poor service job and that they would gladly send a team to my house at a discounted price.

Ps - sorry for any typos, writing this on my cellphone

Had called Abell pest control as we have a wasps nest at the peek of the roof and I suspect they are in the soffits. Apparently removing the small nest opening on the outside and spraying powder was sufficient enough.. Nope! The activity came back I called again as they have the 100 day warranty. No one called me back to follow up took 2 days. finally the tech called back said he would come by at 4pm and would call before never called never showed. So when we called he had said he passed by and no one was home.. 4pm there was definitely a vehicle outside our driveway so yeah we were home. Then the story was he did not have a long enough ladder to do the job and needed to come back in two days with someone else to help...Well he came the first time with a ladder and did what he did. We paid cash and were told they had no record of us paying for the initial service. BS we paid cash and have the paper work to prove it. Now we are told we will have our money returned and we can go elsewhere. Francine on Colonnade Road is extremely rude and unprofessional. Need extermination I suggest you find a more reputable company than this one. Their motto is the company is always right not the paying customer.

I will never use this company again or recommend this company to anyone. I have been getting the run around from day one. I live in a town house and was told by my landlord that I may have bed bugs because of an attached unit. Abell came into confirm but did not leave a date of return, so I had no idea when I had to have the prep work done by. When I called them and my landlord no one could give me answer....it took them 2 weeks to give me a date. This is a crazy time frame because bed bugs spread fast. When I called abell to ask questions about the prep work the person on the phone was rude and gave me different answers then the tech at my place. I have been sleeping on my couch for 2 weeks and will for another 2, until they come back for another treatment....very disappointed

We called Abell to assist us with a mice issues at our property. The experience was very unpleasant for us and our tenants. We have lost tenants due to the lack of solutions to the issue. It seems the company is very good at recommending exterior solutions, but when it comes to actually dealing with the pest control, this is still outstanding. We were not satisfied with the service that we signed up for and can't recommend them.